We think that life is more enjoyable thanks to technology and we want to share this optimism.
We believe that technology should make life easier, so we design money saving services that do just that!
We are HUMAN
We are a company with a human face that remains close and listens to our customers. Any word of criticism is used constructively to improve what we do and every compliment is celebrated with great pride!
We love CHALLENGES
We will find ways to make things happen for our customers and we do not consider anything to be impossible. If there is a way, we will find it.
As products and services proliferate and become more complex, the trend is increasingly towards customers choosing one operator for all their services. With our tripple-play offer across the whole country we are extremely well positioned for this. More than 45% of our customers have already two or more of our products, through the success of our packs in which we can bundle fix with telephony, broadband internet and digital TV.
All our bundles have the same fundamental aim: we want every segment of our customer base to have the best possible access, and the right support to take advantage of it.
We want to go above and beyond the average level of service to create an emotional impact on our customer.
Ultimately, everything a person seeks is a means to feel happy and fulfilled. The enjoyment of technology & communication, nearly always accompanied by family, friends and unlimited amounts of information, offers a very simple yet wonderfully mysterious route.
We have work because our customers value our high-quality communications services.
We deliver superior customer experiences through our products and our actions. Everything we do we build on a strong network, systems and process foundation. The quality and reliability of the products we deliver are paramount. Customers pay us to provide them with services that they can rely on.
We focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs.
We know our products and can explain them to customers. We focus on fundamental execution. We are accountable and we follow through with a sense of urgency. We know that having the highest ethical standards is a competitive advantage.
We know teamwork enables us to serve our customers better and faster. We embrace diversity and personal development not only because it’s the right thing to do, but also because it’s smart business.
We are driven not by ego but by accomplishments. We keep our commitments to each other and our customers. Our word is our contract. We respect and trust one another, communicating openly, candidly and directly since any other way is unfair and a waste of time. We voice our opinion and exercise constructive dissent, and then rally around the agreed-upon action with our full support. Any one of us can deliver a view or idea to anyone else, and listen to and value another’s view regardless of title or level. Ideas live and die on their merits rather than where they were invented.
We believe integrity is at the core of who we are. It establishes the trust that is critical to the relationships we have.
We are committed to do the right thing and follow sound business practices in dealing with our customers, suppliers, owners and competitors. Our competitors are not enemies; they are challengers who drive us to improve. We are good corporate citizens and share our success with the community to make the world in which we work better than it was yesterday.
We know that bigness is not our strength, best is our strength.
Bureaucracy is an enemy. We fight every day to stay “small” and keep bureaucracy out. We are more agile than companies a fraction of our size, because we act fast and take risks every day. We see crisis and change as opportunities, not threats. We run to a crisis, not away. Change energises us. We work hard, take action and take personal accountability for getting things done. Our actions produce measurable results.
Everything we do is built on the strong foundation of our corporate values.
We know our best was good for today. Tomorrow we’ll do better.
We are Direct Telecom.
What Others Say About Us
I had the internet and internet tv off your company a few weeks ago and we are very pleased with the service you supplied and would like to say thank you.
I have now recommend your company to 3 friends of mine,they will be contacting you or might have already contacted your company
hope you can help them as you did for me.
my husband installs satellites and has seen other systems on his travels and they do not meet your tv quality and they are always buffering,he is asked about internet tv and I know he will be recommending yours.
we have just spoke to of the people and they have already signed up to your internet.
thank you for your service
thank you Joanne
I have been with this company now for many years. They have always responded quickly to my telephone calls and emails and have always resolved any problem or query I have had. I am so pleased they have all these helpful and polite people on their staff. Well done all.
Thank you for handling my application so quickly, and for advising that the ADSL department has already amended the account to the new DT Total package.
Thank you for the professional assistance and help provided with this application.
I have been with Direct Telecom now for 8 years on first arriving in Tenerife. I would not go to any other service provider. Service is always excellent from technical team and support team.
Well done on the new product DTmedia. Very good reception and excellent picture. Had a slight hickup with having browser still appearing on screen and after quick email to DT, Jo kindly called back hours later.
Keep up the good work and we have recommended your company to many people.
I have been a customer for many years first just with the telephone calls- then I add ADSL and finally took your offer for the D.T One Bill.
I have always received excellent service during all this time and recently when I needed your help it was completed within 24 Hours. So I would like to thank you for the efficient-courteous-friendly and professional service you always provide.
I have been with Direct Telecom for very many years and have always received excellent service and support from them. We all have our "favourite person" within a company, who seems to look after us particularly well and I am no exception, but I have to say, it doesn't matter which member of staff I deal with, they are all polite, friendly and efficient at their jobs. Long may they continue to serve us.
Thanks direct telecom
within 24hrs of me calling your office to report a problem with my phone a telefonica engineer arrived and fixed the phone. he phoned beforehand to make sure i was in and within half an hour of him leaving i got a call to confirm the phone was working ok people are keen to knock companies these days but that was excellent service well done!
Thank you. I have received my purchase from the Online Shop, and it is working correctly.
Given your excellent service, I would have confidence in buying from you
again, and will certainly recommend you to others.
It's only when things go wrong that you find out who the good guys are!
I have viewed the dt media site now each day since it was started , another great idea from a forward looking company . The picture quality is very clear and I have not experienced any problems. I expect more programmes will be added as and when you can. Keep up the excellent service which you seem to excel in.