October 1, 2023 Tel: +34 922 711 003 info@direct-telecom.es Customer Area
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    • BROADBAND
      • dT all-in Packages (Fibre Optics, Mobile, Landline & TV)
      • dT Fibre Optics
      • 4G Home Broadband
      • 4G Internet
      • dT Sky Wire
      • ADSL
      • Business Class Fibre
    • dT Mobile
      • Mobile Packages
      • Top up Guide (Any provider)
    • TV
      • dT Media TV
      • Dynamic TV Channels
    • Lines&Calls
    • ChatDDT AI
    • Shop
    • Contact/FAQ
      • Support
      • Invoice Analysis
      • FAQ
      • Agent Programme
    • Blog

    Cookie Policy (EU)

    Home » Cookie Policy (EU)

    This Cookie Policy was last updated on 02/08/2022 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

    1. Introduction

    Our website, https://direct-telecom.es (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

    2. What are cookies?

    A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

    3. What are scripts?

    A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

    4. What is a web beacon?

    A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

    5. Cookies

    5.1 Technical or functional cookies

    Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

    5.2 Marketing/Tracking cookies

    Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

    5.3 Social media

    On our website, we have included content from Facebook, Twitter, WhatsApp and Instagram to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter, WhatsApp and Instagram. This content is embedded with code derived from Facebook, Twitter, WhatsApp and Instagram and places cookies. This content might store and process certain information for personalised advertising.

    Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymised as much as possible. Facebook, Twitter, WhatsApp and Instagram are located in the United States.

    6. Placed cookies

    Yandex Metrica

    Functional, Statistics

    Usage

    We use Yandex Metrica for website statistics. Read more

    Sharing data

    For more information, please read the Yandex Metrica Privacy Statement.

    Functional

    Name
    _ym*_lastHit
    Expiration
    persistent
    Function
    Store time of visit
    Name
    _ym_retryReqs
    Expiration
    persistent
    Function
    Store dynamic variables from the browser

    Statistics

    Name
    _ym*_lsid
    Expiration
    persistent
    Function
    Store a unique user ID
    Name
    _ym_uid
    Expiration
    1 year
    Function
    Store and track a visitor's identity
    Name
    _ym_afr:v
    Expiration
    Function
    Name
    _ym*_il
    Expiration
    persistent
    Function
    Provide functions across pages
    Name
    _ym_fip
    Expiration
    Function
    Name
    _ym_afr
    Expiration
    Function
    Name
    _ym_zzlc
    Expiration
    Function

    Google reCAPTCHA

    Functional, Marketing/Tracking

    Usage

    We use Google reCAPTCHA for spam prevention. Read more

    Sharing data

    For more information, please read the Google reCAPTCHA Privacy Statement.

    Functional

    Name
    _grecaptcha
    Expiration
    session
    Function
    Provide spam protection

    Marketing/Tracking

    Name
    rc::c
    Expiration
    session
    Function
    Read and filter requests from bots
    Name
    rc::b
    Expiration
    session
    Function
    Read and filter requests from bots
    Name
    rc::a
    Expiration
    persistent
    Function
    Read and filter requests from bots

    Intercom Messenger

    Functional

    Usage

    We use Intercom Messenger for chat support. Read more

    Sharing data

    For more information, please read the Intercom Messenger Privacy Statement.

    Functional

    Name
    intercom-id-*
    Expiration
    9 months
    Function
    Name
    intercom-session-*
    Expiration
    1 week
    Function

    Google Analytics

    Statistics

    Usage

    We use Google Analytics for website statistics. Read more

    Sharing data

    For more information, please read the Google Analytics Privacy Statement.

    Statistics

    Name
    _ga
    Expiration
    2 years
    Function
    Store and count pageviews
    Name
    _gat_gtag_UA_*
    Expiration
    1 minute
    Function
    Store a unique user ID
    Name
    _gid
    Expiration
    1 day
    Function
    Store and count pageviews

    Google Maps

    Marketing/Tracking

    Usage

    We use Google Maps for maps display. Read more

    Sharing data

    For more information, please read the Google Maps Privacy Statement.

    Marketing/Tracking

    Name
    Google Maps API
    Expiration
    expires immediately
    Function
    Read user IP address

    YouTube

    Marketing/Tracking, Functional

    Usage

    We use YouTube for video display. Read more

    Sharing data

    For more information, please read the YouTube Privacy Statement.

    Marketing/Tracking

    Name
    GPS
    Expiration
    session
    Function
    Store location data
    Name
    YSC
    Expiration
    session
    Function
    Store and track interaction
    Name
    PREF
    Expiration
    8 months
    Function
    Store user preferences

    Functional

    Name
    VISITOR_INFO1_LIVE
    Expiration
    6 months
    Function
    Provide bandwidth estimations

    PayPal

    Functional

    Usage

    We use PayPal for payment processing. Read more

    Sharing data

    For more information, please read the PayPal Privacy Statement.

    Functional

    Name
    ts_c
    Expiration
    3 years
    Function
    Provide fraud prevention
    Name
    paypal
    Expiration
    persistent
    Function
    Provide fraud prevention
    Name
    __paypal_storage__
    Expiration
    persistent
    Function
    Store account details

    Facebook

    Marketing/Tracking, Functional

    Usage

    We use Facebook for display of recent social posts and/or social share buttons. Read more

    Sharing data

    For more information, please read the Facebook Privacy Statement.

    Marketing/Tracking

    Name
    _fbc
    Expiration
    2 years
    Function
    Store last visit
    Name
    fbm*
    Expiration
    1 year
    Function
    Store account details
    Name
    xs
    Expiration
    3 months
    Function
    Store a unique session ID
    Name
    fr
    Expiration
    3 months
    Function
    Provide ad delivery or retargeting
    Name
    act
    Expiration
    90 days
    Function
    Store logged in users
    Name
    _fbp
    Expiration
    3 months
    Function
    Store and track visits across websites
    Name
    datr
    Expiration
    2 years
    Function
    Provide fraud prevention
    Name
    c_user
    Expiration
    30 days
    Function
    Store a unique user ID
    Name
    sb
    Expiration
    2 years
    Function
    Store browser details
    Name
    *_fbm_
    Expiration
    1 year
    Function
    Store account details

    Functional

    Name
    wd
    Expiration
    1 week
    Function
    Read screen resolution
    Name
    csm
    Expiration
    90 days
    Function
    Provide fraud prevention
    Name
    actppresence
    Expiration
    session
    Function
    Store and track if the browser tab is active

    Twitter

    Functional, Marketing/Tracking

    Usage

    We use Twitter for display of recent social posts and/or social share buttons. Read more

    Sharing data

    For more information, please read the Twitter Privacy Statement.

    Functional

    Name
    local_storage_support_test
    Expiration
    persistent
    Function
    Provide load balancing functionality

    Marketing/Tracking

    Name
    metrics_token
    Expiration
    persistent
    Function
    Store if the user has seen embedded content

    WhatsApp

    Functional

    Usage

    We use WhatsApp for chat support. Read more

    Sharing data

    For more information, please read the WhatsApp Privacy Statement.

    Functional

    Name
    wa_lang_pref
    Expiration
    6 days
    Function
    Store language settings
    Name
    wa_ul
    Expiration
    session
    Function
    Provide access

    Instagram

    Marketing/Tracking

    Usage

    We use Instagram for display of recent social posts and/or social share buttons. Read more

    Sharing data

    For more information, please read the Instagram Privacy Statement.

    Marketing/Tracking

    Name
    actppresence
    Expiration
    1 year
    Function
    Store ad display frequency

    WP Engine

    Purpose pending investigation

    Usage

    We use WP Engine for website hosting. Read more

    Sharing data

    For more information, please read the WP Engine Privacy Statement.

    Purpose pending investigation

    Name
    rtk_gdpr_c
    Expiration
    session
    Function
    Name
    rtkuuid
    Expiration
    session
    Function
    Name
    rtk_gdpr_a
    Expiration
    session
    Function
    Name
    rtk_p
    Expiration
    session
    Function
    Name
    rtk_sid
    Expiration
    session
    Function
    Name
    rtk_rps
    Expiration
    session
    Function
    Name
    rtk_sat
    Expiration
    session
    Function

    Miscellaneous

    Statistics

    Usage

    Sharing data

    Sharing of data is pending investigation

    Purpose pending investigation

    Name
    intercom.intercom-state-*
    Expiration
    Function
    Name
    utsdb
    Expiration
    Function
    Name
    siqlsdb
    Expiration
    Function
    Name
    dtmedia-_zldp
    Expiration
    Function
    Name
    *-_zldt
    Expiration
    Function
    Name
    wpseoFrontendInspectorOpen
    Expiration
    Function
    Name
    wp_lang
    Expiration
    Function
    Name
    cmplz_banner-status
    Expiration
    365 days
    Function
    Name
    cmplz_consenttype
    Expiration
    365 days
    Function
    Name
    persist:hs-beacon-1ae02e91-5865-4f13-b220-7daed946ba25
    Expiration
    Function
    Name
    persist:hs-beacon-message-1ae02e91-5865-4f13-b220-7daed946ba25
    Expiration
    Function
    Name
    WP_DATA_USER_2
    Expiration
    Function
    Name
    cmplz_consented_services
    Expiration
    365 days
    Function
    Name
    cmplz_functional
    Expiration
    365 days
    Function
    Name
    cmplz_marketing
    Expiration
    365 days
    Function
    Name
    cmplz_policy_id
    Expiration
    365 days
    Function
    Name
    cmplz_preferences
    Expiration
    365 days
    Function
    Name
    cmplz_statistics
    Expiration
    365 days
    Function
    Name
    _gat
    Expiration
    Function
    Name
    quota_test
    Expiration
    Function
    Name
    elementor
    Expiration
    Function
    Name
    _ym_d
    Expiration
    Function
    Name
    SS_deltaBuffer
    Expiration
    Function
    Name
    wc_cart_hash_b5e2fadc0d91b0cb280fca264046832c
    Expiration
    Function
    Name
    zld15590000000057003state
    Expiration
    Function
    Name
    e_globals
    Expiration
    Function
    Name
    wp-autosave-1
    Expiration
    Function
    Name
    _ga_ZJVQ0WVGTN
    Expiration
    Function
    Name
    _ga_0X72SENJPK
    Expiration
    Function
    Name
    _cfuvid
    Expiration
    Function
    Name
    _gac_UA-159161605-1
    Expiration
    Function
    Name
    _gac_UA-53527964-1
    Expiration
    Function
    Name
    WP_DATA_USER_20
    Expiration
    Function

    Statistics

    Name
    _ym*_reqNum
    Expiration
    persistent
    Function
    Store dynamic variables from the browser

    7. Consent

    When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

    7.1 Manage your consent settings

    You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

    8. Enabling/disabling and deleting cookies

    You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

    Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

    9. Your rights with respect to personal data

    You have the following rights with respect to your personal data:

    • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
    • Right of access: You have the right to access your personal data that is known to us.
    • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
    • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
    • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
    • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

    To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

    10. Contact details

    For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

    Dial Direct Telecom
    C/La Borda 1, Rosa de los Vientos Local 1, Adeje - 38670 - S/C de Tenerife
    Spain
    Website: https://direct-telecom.es
    Email: se.mocelet-tcerid@ofni
    Phone number: +34922711003

    This Cookie Policy was synchronised with cookiedatabase.org on 01/08/2022.


    Direct Telecom is the leading alternative telecommunications provider in Spain offering Low Cost Internet Broadband solutions including Fibre Optics Broadband.

    Contact Info
    • Dial Direct Telecom S.L.
    • C/ La Borda Nº1 Local Nº1 - Adeje 38670 - Tenerife
    • Spain: 922 711 003 (From UK: 08445987111)
    • +34 922 782 862
    • info@direct-telecom.es
    • http://direct-telecom.es
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