Support Resources & Forms to Submit issues

Making sure that the services you have contracted with us, is a top priority for us at Direct Telecom.  On this page, we will aim not only to provide resources that can assist you but also forms that will allow you to submit a report describing the issue you are having.  This way you can provide us with all of the necessary information to allow us to solve your issue in the most efficient way!

LIVE System Status Dashboard

Stay informed about any known issues as well as the current status of services ranging from dT Media TV to Fibre Optics Internet.

What to expect from your Fibre Internet connection

Who and How is your Fibre Optics Internet connection installed?  What kind of speed can you expect, what can you expect from the WIFI and much more.

How to use an old Fritz!Box 7330 as a WIFI Access point.

If you still have a Fritz!Box which you used when you had ADSL and you wish to use the “stronger WIFI signal” of the Fritz!Box instead of the WIFI of your Fibre Optics Router, then this VIDEO will show you how to do it.

How to relocate your Fibre Optics Router elsewhere in your property.

This video will show you how you can use a Fibre extension cable that will allow you to position your Fibre Optics Router in another location in your property.

What is the DynamicTV feature?

This video will give you an idea about how the DynamicTV feature works and what it has to offer.

Install dT Media TV on Dune HD

Have you accidentally reset the Dune HD and lost the App? Maybe accidentally deleted the dT Media TV App?  This guide will offer you 2 options to get it installed again!

Report Technical Issues

Report issue with Fibre Optics Internet

This form will allow you to describe the issue you are experiencing, take & upload photos as well as other files to help us identify the issue & solve your incidence.

Scan QR code from your SmartPhone if you prefer to access form & upload photos etc.

Report issue with your 4G Home Broadband Internet

This form will allow you to describe the issue you are experiencing, take & upload photos as well as other files to help us identify the issue & solve your incidence.

Scan QR code from your SmartPhone if you prefer to access form & upload photos etc.

Submit a question to our Support Team

Other helpful resources:

Authorisation Form

If you need our help to contact your previous provider/supplier on your behalf to assist with cancellation of services, we require your signed authorisation. We will help if we can but this is not an obligation of Direct Telecom.

CUSTOMER SERVICE

info@direct-telecom.es
922 711 003

TECHNICAL SUPPORT

support@direct-telecom.es
922 711 003

ACCOUNTING

info@direct-telecom.es
922 711 003

MULTILINGUAL DEDICATED SUPPORT & CUSTOMER SERVICE

The team at Direct Telecom is comprised of educated, multilingual, and multinational professionals who are experienced in the areas in which they operate. Every team member at dT brings years of experience to the role that they play to guarantee the level of service and support that exceeds expectations.

PAINLESS REGISTRATION WITH A REWARDING SENSATION

Our Customer Service team will look after the complete registration process from start to finish and keep you apprised of the progress. We want you to have no doubts that contracting our services was the smarted choice you made.

TOP CLASS SUPPORT

Our highly skilled support team will by by your side every step of the way, providing guidance for the setup and of course fast response to any kind of incidences that may occur.

CUSTOMER FEEDBACK MAKES US BETTER!

Only our customers can tell us what we can do to offer a better service. The feedback we receive from our customers has become the single most important resource so that the ideas and suggestions become projects and eventually a reality that will benefit our customers.