This is a service designed to offer the customer an alternative high speed unlimited Internet technology for general daily use/activity to suit the customer’s online requirements without the need for a physical landline connection or antenna/dish.

4G is the fourth generation of broadband cellular network technology, succeeding 3G.  The International Telecommunication Union (ITU-R) specified a set of requirements for 4G standards, named the International Mobile Telecommunications Advanced (IMT-Advanced) specification, setting peak speed requirements for 4G service at 100 megabits per second (Mbit/s) = 12.5 megabytes per second), where coverage is possible and meets all specific 4G technological requirements.

The service receives the signal using Mobile technology, the same way in which we receive our 4G data on mobiles, the service then transmits the data from the router to the devices you have connected and wish to use.

All you need is the approved 4G Indoor Data Router that Direct Telecom provides.

The setup is FREE although we do collect a deposit of 60€ for the router.

If at anytime you were to discontinue the service, the 60€ deposit would be refunded, providing the router is returned in good condition.

Activation is very quick, if during working hours as soon as we have all of the documentation necessary, the deposit has been paid and you have the router we can apply for activation which can happen in minutes but certainly no more than a couple of hours.

Yes.  Hibernation is available for a maximum of 6 months per year and do not count towards the 12 full months required to fulfill the contract (6 calendar months maximum over the 18 month contract).  Hibernation can be activated after at least the first two full paid months following activation of the service.

Hibernation or reactivation can only be done at the end of any calendar month.  In order to hibernate or reactivate your connection you need to notify Direct Telecom in writing (info@direct-telecom.es) at least 2 weeks prior to the end of the calendar month prior to your hibernation/reactivation date.

Speeds can vary based on the location, technology possibilities and limits.  It is also affected by the number of devices connected/being used simultaneously and the usage of these devices.  Speeds can on average reach up to 70/30Mbit but can be higher or lower.

No.  You do not require a SIM card as this service is provided using virtual SIM technology.

We are delighted to be able to offer great coverage options due to agreements made with the 3 major Telecom operators in Spain.  We will configure you to the best network possible and can reconfigure remotely to an alternative network should you have issues with the coverage.

To get an idea of how good the 4G LTE coverage is in your area, check out the links below to get a rough impression.

Coverage Map 1 – Spain Nationwide

Coverage Map 2 – Spain Nationwide

No.  The service is only available whilst you are within the Spanish National Territory.

Yes! It is unlimited, however it is also governed by a regulated “Fair Usage Policy” under the CNMC Spanish Telecommunications Regulators.  The “Fair Usage Policy” is based on what the average household user should not be exceeding if using the service appropriately.  Statistics state that the average is between 250GB and 300GB per month.

Direct Telecom reserves the right to suspend the service if the “Fair Usage Policy” is being consistently exceeded month by month and therefore being abused.  If after being notified, the service abuse continues, Direct Telecom reserves the right to terminate the service and pass any cost incurred in relation to the cancellation on to the customer.

The contract is 1 full year (12 months from activation) or if the hibernation option is selected 18 months (hibernated months do not count towards the paid contract months).

We have an agreement in place with each of the 3 major Telecom Operators in Spain and can remotely switch between them if necessary.  It would be extremely rare to have no coverage with any of the 3 networks we use and would obviously do a coverage check for you before the contract is made.

Yes, as long as the speed available is high enough to support streaming.  As a dT 4G Home Broadband customer, you will be given FREE access to dT Media TV to enjoy UKTV.
You will of course also be able to enjoy other Streaming services such as Netflix, Amazon Prime or HBO if you have subscribed to any of these services and your speed supports their services.

Once you are connected with dT 4G Home Broadband, you will be able to use your computer, smartphone or tablets to use the IPTV service of your choice.

The best way to enjoy dT Media TV however is with a Dune HD Set Top Box which you can connect with a Network cable to the provided Router and you can then connect to your TV using the HDMI cable.

No.  Unfortunately the router does not have a phone jack so it is not possible to provide any telephone services using the dT Home Broadband.

In the unlikely event of the router not working, please try unplugging the router, leaving it for a few minutes and then reconnecting it.  This will solve a surprisingly high number of errors but if this does not work please contact Direct Telecom on 922 711 003 or support@direct-telecom.es so that we can run some tests.  If it is determined that the router has failed due to a fault within the router then it will be replaced, however if it is due to customer negligence, such as breakage, power surges, using the incorrect power supply, etc the customer will have to pay for a replacement.

It is extremely important to understand that 4G technology is transmitted via mobile air waves and therefore like WIFI signals, certain factors such as metal, concrete walls, ceilings, other wifi/waves transmitted could affect the signal.

We recommend that the router be situated at a medium level of height within a good sized area and close to a window if possible for the best results.