Unfortunately it is likely that if you have one of the older Movistar Domo phones you may find that it is not compatible with the new fibre lines.

For most users, an Internet connection of about 10Mbit with dT Skywire is more than enough.  Having said that, the performance of a Fibre Optics connection is the evolution that everyone has been looking forward to, bringing unprecedented Internet speed to the home.  dT Fibre is for you if you use a lot of devices or bandwidth intensive services.

Once you have experienced Fibre Optics reliability and speed, it is very hard to get used to anything else!

This will depend entirely on your location and the Network availability in your area.  We can actually check this for you and we will be able to let you know which options you would be able to choose.

The engineer will install specialised equipment which primarily consists of 2 components.

1. The Fibre Optics cable which must connect your property to the local exchange.
2. The dT Fibre Wireless Router

Sometimes we will need to arrange two visits, one for engineer to come and install the Fibre Optics cable and a second for the router.  It is likely that the Engineer will need access to the “communications room” of your complex if your property is in a complex.  Please make sure that you have keys or access to this by the time the Engineer arrives for the appointment to facilitate the installation and avoid delays.

YES! It is finally possible to Hibernate the dT Fibre connection with the brand new “Fibrenate” packages ONLY available with Direct Telecom.  After the initial 2 full months, you will be able to “Fibrenate” your connection for calendar the months that you are away (up to 6 calendar months/year) during which you would pay ONLY half the price!  You always need to give at least 2 weeks notice by e-mail before the start of the month in which you wish to activate or hibernate the service.

Yes.  In fact, as a dT Fibre customer, you will be given FREE access to dT Media TV to enjoy UKTV.
You will of course also be able to enjoy other Streaming services such as Netflix, Amazon Prime or HBO if you have subscribed to any of these services.

Once you are connected with dT Fibre, you will be able to use your computer, smartphone or tablets to use the IPTV service of your choice.
The best way to enjoy dT Media TV however is with a Dune HD Set Top Box which you can connect with a Network cable to the provided Router and you can then connect to your TV using the HDMI cable.

dT Fibre operates with an entirely different technology as well as communications network and is completely unrelated to Broadband connections that use Copper lines or wireless technologies.  dT Fibre is therefore a service that does not “overwrite” an ADSL subscription and if the ADSL service is no longer desired, this must be cancelled.
It is crucial to check if your ADSL/SkyWire subscription with Direct Telecom is still within the contractual permanency period as it would be necessary to pay the “early cancellation fee“.  Please remember that this cancellation fee is imposed on us by the ADSL/SkyWire network operators.
If however your ADSL/SkyWire permanency period has expired, then we will be able to cancel the subscription at no extra cost and get you set up with dT Fibre.

In any event, the ADSL/SkyWire subscription would only be cancelled once the dT Fibre is up and running at your property so you are not left without an Internet connection.  If a portability of your telephone number must be done from ADSL/SkyWire to dT Fibre, then it is possible that the connection may be affected for a few days.

If you already have dT Fibre, then please keep in mind that the new packages operate on a entirely new Fibre Optics network, so we cannot simply “switch” from one package to another.  If you are interested in the new packages, then we can get you switched over by either a) we program the switchover to take place as soon as your current contract runs out so that you can enjoy the new benefits of the new package or b) you could pay the early cancellation fee and we can get you switched over almost immediately 😉

Yes, it is possible to upgrade to a package with a higher speed, however it is NOT possible to downgrade to a package with a lower speed.

If you wish to make calls using a VoIP account it may be possible to configure your Fritz Box in order to do this, depending on the backbone provider and the Fritz Box model you own.  Our Technical Support team will be able to advise you if this is possible in your case and guide you through the setup process accordingly.

The dT Fibre Router will provide a RJ11 port on the back of the Router.  It is possible to connect your Telephone handset to this port and you will be able to make & receive calls as usual.

As the Copper wire (PTR) box us usually disabled &/or removed, this means that the copper wire will cease to work from your property to the local exchange.  However, the “internal” copper circuits should still work.  This means that if you use a traditional telephone cable and connect it from the RJ11 port of the new dT Fibre Router and connect it to one of your “copper” Telefonica sockets on the wall, then this should bring the copper circuit in your property back to life and at the same time any other Telephone handsets should work as usual too.

No.

Caller Identification

Caller identification (ID) allows you to see on the telephone screen who is calling you or who has called you, and also allows the people you are calling to see your number.

· View who is calling you.

· View who has called you whilst you whilst you were out (missed calls).

· View calls that have been made from your telephone handset.

· View a past list of incoming and outgoing calls (last 50 recorded).

· Receiver of call views your number you called from, unless you use the caller ID hidden service.

Hide your number from being displayed on receiver’s end

When making a call you have the option of hiding your number from being displayed on the receiver’s

telephone handset (private/ hidden number).

To use this option you need to dial 067 before you dial the number you wish to call.

Example: 067 0044…etc.

Yes, it is possible to divert your calls to a Spanish landline or mobile but not to International numbers.  Please contact us if you would like more information regarding this service.

If you are moving please give us as much notice as possible so that we can guarantee the smoothest possible transition period.

There are a number of factors which will affect the ability and cost of moving your connection, such us your backbone provider, whether you are still in contract and of course, whether the dT Fibre service is actually available at your new address.

Please contact customer services on 922 711 003 or info@direct-telecom.es with your new address (including street name and number) and approximate moving date so that we can advise you of the options available to you.