SUPERFAST Fibre Broadband

We are almost out of the woods with COVID-19!
Check out our new special spring promotions!

Introducing Fibrenate,
the Fibre Optics package
that you can Hibernate!
That’s right, now you can just pay half
for up to 6 months/year!

hibernate_insignia

An EXCLUSIVE new service
ONLY
from Direct Telecom!
New Fibre packages,
New prices, and the ability
to pay half price while you are away.


€/month

Download

Upload

Mandatory dT Mobile**

FREE WiFi Router loan included

Line Rental & Maintenance incl.

300 FREE National Landline mins incl.

Ability to Hibernate up to 6 months/yr

dT Media TV LIVE access incl.

dT Media MORE (30 day Catchup + Dynamic TV)***

99,50€ SETUP & Installation charge

Price during Hibernation months


50
BASIC

29,99*
IGIC 32,09€ - IVA 36,29€

50MB

50MB

Yes 

1st Month FREE
Then 9,99€/month
IGIC 10,69€ - IVA 12,09€

FREE until

31/05/20


100 BASIC

39,99*
IGIC 42,79€ - IVA 48,39€

100MB

100MB

Yes

1st Month FREE
Then 9,99€/month
IGIC 10,69€ - IVA 12,09€

FREE until

31/05/20


100 Fibrenate

49,99*
IGIC 53,49€ - IVA 60,49€

100MB

100MB

Yes

1st Month FREE
Then 9,99€/month
IGIC 10,69€ - IVA 12,09€

FREE until

31/05/20

24,99€/month
IGIC 26,75 - IVA 30,25€

POPULAR!


300 BASIC

49,99*
IGIC 53,49€ - IVA 60,49€

300MB

300MB

No

1st Month FREE
Then 9,99€/month
IGIC 10,69€ - IVA 12,09€

FREE until

31/05/20


600 BASIC

59,99*
IGIC 64,19€ - IVA 72,59€

600MB

600MB

No

1st Month FREE
Then 9,99€/month
IGIC 10,69€ - IVA 12,09€

FREE until

31/05/20


600 Fibrenate

64,99*
IGIC 69,54€ - IVA 78,64€

600MB

600MB

No

1st Month FREE
Then 9,99€/month
IGIC 10,69€ - IVA 12,09€

FREE until

31/05/20

32,49€/month
IGIC 34,78€ - IVA 39,33€

Don’t miss out on this Special deal for your Dune HD TV Box!

Dune HD TV Set Top Box – SPECIAL OFFER
(Usually 199,99€ + tax)

Now only : 99,99€ + tax

And with a 2nd dT Mobile, get it for just 49,99€ + tax!

 

*The dT Fibre Optics service is available nationwide.  If the National Operator can provide FTTH in your property then dT Fibre is also available.  Please keep in mind that not all packages are available everywhere and are subject to network coverage so please check with us first so we can confirm which packages are available for you at your property.
**Mandatory dT Mobile – You must have at least 1 dT Mobile contracted to qualify for this package.  For the 100 Basic and 100 Fibrenate packages the mobile package value must be 15€ per month over one or more mobile.  If you already have one then great! if not, we will help you find the most suitable dT Mobile package for you.
***The 1st month of dT Media MORE with access to 30 Day Catch Up + Dynamic TV with over 2000 International TV channels is FREE.  After this, you will be invoiced 9,99€/month (IGIC 10,69€ – IVA 12,09€) thereafter unless you let us know within the 1st month that you do not wish to continue enjoying this service in writing.
Call rates: Please check default International call rates from dT Fibre here. Special rates can be obtained using dT VoIP solutions.
Contract: 18 months.  Associated dT Mobile 12 months.

Fast, Reliable & Unlimited Broadband

streaming iptv uktv spain

NOW with access to more Fibre Optics than ever!

As Direct Telecom now has access to more Fibre Carriers than before, thus allowing us to access the entire National Fibre Optics Network grid, we are able to provide dT Fibre coverage wherever the National Operator can and more!  dT Fibre brings you Optical Fibre delivering the ultimate performance in speed.  Our FTTH (Fiber to the Home) service will get your home connected with speeds that can range from 50Mbit to 600Mbit throughout Spain.  While engineers continue to deploy the Fibre Network throughout the country at an extraordinarily fast pace, we are ready to set you up if FTTH is already available in your area!  Enjoy the high performance & speed of Optical Fibre for your dT Media TV, Netflix, HBO, Amazon Prime and so much more.  Remember that the package that you can select will depend on the Network Coverage in your area!

hibernate_insignia

What is Fibrenate and how does it work?

Fibrenate is a new service developed by and exclusive to Direct Telecom which will allow you to “hibernate” your Fibre Optics connection while you are away.  During the months that you are away, you would pay only half the price of the package.  In the meantime, your Fibre Optics connection is not canceled or disconnected, it is simply put into “sleep” mode but is ready to be woken up when you are back!
Once you contract a Fibrenate package, you must wait 2 months before you can Fibrenate.  When you wish to Fibrenate, you simply need to inform us in writing via email which (full calendar) months you wish to switch to Fibrenate.  Once it is active, you will pay half the package price and as soon as you are back, your Fibre Optics connection will be Live and working at full speed for you!

Which packages can I Fibrenate?

-100 Fibrenate
-600 Fibrenate

Please remember that both packages are subject to network coverage.  There are areas where both are available to choose from, and some areas offer just one choice.

dT Fibre Installation & Setup: 99,50€ (IGIC 106,47€/ IVA 120,40€) unless there is a seasonal promotion!

Full performance of Fibre.

dTFibre_connection

(*Router model may vary from picture)
Engineers will fit the dT Fibre Wireless Router in your home.
A new local telephone number will be provided with your dT Fibre installation. If you wish however, you can maintain your current telephone number by doing a “portability” of your current number and we will make sure it is associated to your new dT Fibre connection.

Fibre Optics by Direct Telecom

Coverage Map – Spain

Click on the “Sign up” Button  below to process your application!

*The dT Fibre Optics service is available nationwide.  If the National Operator can provide FTTH in your property then dT Fibre is also available.  Please keep in mind that not all packages are available everywhere and are subject to network coverage and once installed it is only ever possible to upgrade your package, no downgrades are permitted.

Optional Extras

Price
Dune HD Set Top Box   149.95€
 Fixed IP Address   19,99€/month

Prices including IGIC/IVA: Dune HD 160,49€/181,44€, Fixed IP Address (monthly): 21,39€ / 24,19€
Portability of your current Phone Number has an administration fee of 15€ (IGIC 16,05€/IVA 18,15€).

 Frequently Asked Questions

Why choose dT Fibre (FTTH) over dT SkyWire?

For most users, an Internet connection of about 10Mbit with dT Skywire is more than enough.  Having said that, the performance of a Fibre Optics connection is the evolution that everyone has been looking forward to, bringing unprecedented Internet speed to the home.  dT Fibre is for you if you use a lot of devices or bandwidth intensive services.

Once you have experienced Fibre Optics reliability and speed, it is very hard to get used to anything else!

How do I know if I can get up to 50MB or 600MB Fibre Optics at my property?

This will depend entirely on your location and the Network availability in your area.  We can actually check this for you and we will be able to let you know which options you would be able to choose.

What does the dT Fibre Engineer install in my property?

The engineer will install specialised equipment which primarily consists of 2 components.

  1. The Fibre Optics cable which must connect your property to the local exchange.
  2. The dT Fibre Wireless Router

Sometimes we will need to arrange two visits, one for engineer to come and install the Fibre Optics cable and a second for the router.  It is likely that the Engineer will need access to the “communications room” of your complex if your property is in a complex.  Please make sure that you have keys or access to this by the time the Engineer arrives for the appointment to facilitate the installation and avoid delays.

 

Can I Hibernate the dT Fibre connection?

YES! It is finally possible to Hibernate the dT Fibre connection with the brand new “Fibrenate” packages ONLY available with Direct Telecom.  After the initial 2 full months, you will be able to “Fibrenate” your connection for calendar the months that you are away (up to 6 calendar months/year) during which you would pay ONLY half the price!

Can I watch IPTV with dT Fibre?

Yes.  In fact, as a dT Fibre customer, you will be given FREE access to dT Media TV to enjoy UKTV.
You will of course also be able to enjoy other Streaming services such as Netflix, Amazon Prime or HBO if you have subscribed to any of these services.

Once you are connected with dT Fibre, you will be able to use your computer, smartphone or tablets to use the IPTV service of your choice.
The best way to enjoy dT Media TV however is with a Dune HD Set Top Box which you can connect with a Network cable to the provided Router and you can then connect to your TV using the HDMI cable.

I am already a Direct Telecom ADSL/SkyWire/Fibre customer, how can I switch to new dT Fibre packages?

dT Fibre operates with an entirely different technology as well as communications network and is completely unrelated to Broadband connections that use Copper lines or wireless technologies.  dT Fibre is therefore a service that does not “overwrite” an ADSL subscription and if the ADSL service is no longer desired, this must be cancelled.
It is crucial to check if your ADSL/SkyWire subscription with Direct Telecom is still within the contractual permanency period as it would be necessary to pay the “early cancellation fee“.  Please remember that this cancellation fee is imposed on us by the ADSL/SkyWire network operators.
If however your ADSL/SkyWire permanency period has expired, then we will be able to cancel the subscription at no extra cost and get you set up with dT Fibre.

In any event, the ADSL/SkyWire subscription would only be cancelled once the dT Fibre is up and running at your property so you are not left without an Internet connection.  If a portability of your telephone number must be done from ADSL/SkyWire to dT Fibre, then it is possible that the connection may be affected for a few days.

If you already have dT Fibre, then please keep in mind that the new packages operate on a entirely new Fibre Optics network, so we cannot simply “switch” from one package to another.  If you are interested in the new packages, then we can get you switched over by either a) we program the switchover to take place as soon as your current contract runs out so that you can enjoy the new benefits of the new package or b) you could pay the early cancellation fee and we can get you switched over almost immediately 😉

Is it possible to change my dT Fibre package?

Yes, it is possible to upgrade to a package with a higher speed, however it is NOT possible to downgrade to a package with a lower speed.

Can I use my Fritz Box with dT Fibre for VoIP calls?

If you wish to make calls using a VoIP account it may be possible to configure your Fritz Box in order to do this, depending on the backbone provider and the Fritz Box model you own.  Our Technical Support team will be able to advise you if this is possible in your case and guide you through the setup process accordingly.

Will my Telephone handset still work with dT Fibre?

The dT Fibre Router will provide a RJ11 port on the back of the Router.  It is possible to connect your Telephone handset to this port and you will be able to make & receive calls as usual.

As the Copper wire (PTR) box us usually disabled &/or removed, this means that the copper wire will cease to work from your property to the local exchange.  However, the “internal” copper circuits should still work.  This means that if you use a traditional telephone cable and connect it from the RJ11 port of the new dT Fibre Router and connect it to one of your “copper” Telefonica sockets on the wall, then this should bring the copper circuit in your property back to life and at the same time any other Telephone handsets should work as usual too.

Will my Fax Machine still work with dT Fibre?

This depends on the type of Fax Machine that you have.

If your FAX machine uses TONES as a signalling method, then it will be compatible.
If your FAX machine uses PULSES as a signalling method, then it will NOT be compatible (these are usually the older versions).

Depending on the make & model of your Fax machine, it is sometimes possible to enter the menu and select if you wish to use TONES or PULSES.  Please check your user manual.

What is the dT Fibre Caller ID function?

Caller Identification

Caller identification (ID) allows you to see on the telephone screen who is calling you or who has called you, and also allows the people you are calling to see your number.

· View who is calling you.

· View who has called you whilst you whilst you were out (missed calls).

· View calls that have been made from your telephone handset.

· View a past list of incoming and outgoing calls (last 50 recorded).

· Receiver of call views your number you called from, unless you use the caller ID hidden service.

 

Hide your number from being displayed on receiver’s end

When making a call you have the option of hiding your number from being displayed on the receiver’s

telephone handset (private/ hidden number).

To use this option you need to dial 067 before you dial the number you wish to call.

Example: 067 0044…etc.

What happens if I move? Can I take dT Fibre with me?

If you are moving please give us as much notice as possible so that we can guarantee the smoothest possible transition period.

There are a number of factors which will affect the ability and cost of moving your connection, such us your backbone provider, whether you are still in contract and of course, whether the dT Fibre service is actually available at your new address.

Please contact customer services on 922 711 003 or info@direct-telecom.es with your new address (including street name and number) and approximate moving date so that we can advise you of the options available to you.

 Ask a question!
If you would like to submit a question, please do so from our FAQ’s section here.

Multilingual Dedicated Support & Customer Service

The team at Direct Telecom is comprised of educated, multilingual, and multinational professionals who are experienced in the areas in which they operate. Every team member at dT brings years of experience to the role that they play to guarantee the level of service and support that exceeds expectations.

Painless registration

Our Customer Service team will look after the complete registration process from start to finish and keep you apprised of the progress. We want you to have no doubts that contracting our services was the smartest choice you made.

Top Class Support

Our highly skilled support team will be by your side every step of the way, providing guidance for the setup and of course fast response to any kind of incidences that may occur.

CUSTOMER FEEDBACK MAKES US BETTER!

Only our customers can tell us what we can do to offer a better service.  The feedback we receive from our customers has become the single most important resource so that the ideas and suggestions become projects and eventually a reality that will benefit our customers.

Not sure? Let us call you!

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