February 18, 2019
Free Call: 900 347 328
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dT Fibre Form
Service Application Form
dT Fibre Form
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dT Fibre Service Application
This form will allow us to process the dT Fibre Service for your property. Upon submission of this form, no payment will be taken unless we have confirmed that dT Fibre is available at your location and you have confirmed your payment details. Please complete this form to process your application. Please note that upon submission, you shall also receive a PDF version of the form including the Terms & Conditions. Thank you!
Agent/Reseller Code (If applicable)
This field must only be completed by Agents/Resellers and can otherwise be ignored. Thanks
Promotion Code (If applicable)
Please provide your promotion code if you have one. Thanks
How did you hear about us?
Please let us know how you heard about Direct Telecom
Customer Reference Nº
If you are an existing Direct Telecom customer, please provide your customer reference number so we can easily locate you in our platform.
Please confirm your name.
Please confirm your Surname.
Contact Phone Number
Please confirm your Land Line or Mobile number that we can reach you on
Your Address (Location for Installation)
Please select how you prefer to send us the official address of your property. You can either Type it out or simply upload a PDF or a clear image of a document there your address can clearly be read.
I will write out the address manually
I will upload an Image/PDF
Please provide your exact address so that we make sure the application is processed for your property and so that the engineers know exactly where dT Fibre must be installed.
Address Line 2
State / Province / Region
ZIP / Postal Code
Antigua and Barbuda
Bosnia and Herzegovina
Central African Republic
Congo, Democratic Republic of the
Congo, Republic of the
Northern Mariana Islands
Palestine, State of
Papua New Guinea
Saint Kitts and Nevis
Saint Vincent and the Grenadines
Sao Tome and Principe
Trinidad and Tobago
United Arab Emirates
Virgin Islands, British
Virgin Islands, U.S.
Upload Address with an Image/PDF or document
Please provide a good quality Image or Document where your full Address can be clearly seen.
Drop files here or
Accepted file types: pdf, jpg, doc, docx, jpeg, png.
Please provide your Passport Nº.
NIE (Residencia) NIF or CIF Nº
Please provide your NIE/NIF or CIF Nº.
Upload a copy of your ID/Passport
Please provide a good quality copy of your ID or Passport as this is a legal requirement. It is CRUCIAL that you upload a copy of the ID you have used with another operator in the event of requesting a portability of your line as they will ask for this for the procedure.
Drop files here or
Accepted file types: pdf, jpg, doc, docx, jpeg, png.
Confirm application for dT Fibre Broadband.
Please confirm which dT Fibre package you wish to contract. You can also tick the boxes of additional options if you are interested. Please remember that is is always possible to "upgrade" the speed at a later stage, BUT it will NOT be possible to "downgrade". NOTE: Hibernation Facility is currently NOT available for dT Fibre. If you choose to have the Virtual Phone Line + Calls, we shall include a brand new local telephone number for you so that you can make and receive calls. If you wish to keep your current number, please also select "I want to keep my number". Each package includes: 120 mins Call package to EU landlines/month. (Telephone Handset is not included, you must provide your own or obtain handset from dT Shop).
I confirm I wish to contract dT Fibre 100/10 for 54,99€/month (56,64€ IGIC/€66,54 IVA)
I confirm I wish to contract dT Fibre 600/60 for 64,99€/month (66,94€ IGIC/€78,64 IVA)
I confirm I wish to contract dT Fibre 600/600 for 69,99€/month (72,10€ IGIC/€84,69 IVA)
Fixed IP - I am interested in having a Fixed IP address for 19,99€/month (20.59€ IGIC/24,19€ IVA)
I want to keep my current number (portability) CAN TAKE MUCH LONGER TO INSTALL FIBRE- portability for 15€ ADMIN FEE (16,05€ IGIC/18,15€ IVA) I must sign an additional portability form below/provided.
I wish to activate Caller ID service for 1,65€/month (IGIC €1,70 / IVA €1,99€)
Confirm which dT Media TV package you would like.
Please confirm which dT Media TV package you wish to contract. You will be able to enjoy the service from most devices (PC, Tablet, Smartphones). If you wish to enjoy the service on your TV please also purchase the Dune HD.
dT Media TV - Live UKTV - Included (no extra charge)
dT Media MORE - Live UKTV + 14 days Catchup, Movie categories - 9,99€/month (10,29€ IGIC/12,09€ IVA)
Get a Dune HD Set Top Box - dT Fibre PROMOTION
Until further notice, we shall be offering the NEW Dune HD Solo Lite (new version) Set Top Box (to enjoy dT Media TV) for a special reduced price of 149,99€ instead of 199,99€ to dT Fibre customers.
I wish to purchase a Dune HD Box for 149,99€ (160,49€ IGIC/ 181,49€ IVA) instead of 199,99 (213,99€ IGIC/241,99€ IVA)
Courrier - Postage & Packaging for 14,95€
I will personally collect the Dune HD from office in Tenerife (FREE)
Upload a copy of your most recent Invoice
Please provide a good quality copy of your most recent invoice from your current provider (unless Direct Telecom). This is crucial to guarantee a smooth transfer of your services to dT Fibre.
Drop files here or
Accepted file types: pdf, jpg, doc, docx, jpeg, png.
Specify name of your current provider:
If you are coming to Direct Telecom from another operator/provider, please specify the name of the provider your are coming from.
Specify the Landline number:
Please specify the Land Line number on which you wish to install the dT Fibre &/or process the portability (to make sure you can keep your current number. (9 digits)
One time Setup & Installation Fee
Charge me 99€ (105.93€ IGIC/119,80€ IVA) Setup & Installation on confirmation of coverage & acceptance using my credit card details below.
This process has a one time non-refundable setup fee of 99€ (105.93€ IGIC/ 119,80€ IVA) to process the application. We shall contact you to arrange for the payment once we have confirmed your location qualifies for dT Fibre. Should the Installation Technician consider that there is no way to successfully install dT Fibre at your location (due to delays in deployment), you will be refunded the Setup & Installation Fee in full.
Credit Card details
Used to pay for the €99.00 (105.93€ with IGIC) One time Setup & Installation fee (which will only be charged once it has been confirmed with you that your property qualifies for dT Fibre)
Card Owner Name
Bank Account Nº for Monthly Payments (Direct Debit)
Please provide your Bank Account number in the IBAN format. For a Spanish Bank Account this usually starts with ESXXXXXXXXXXXXXXXXXXXXXX (24 characters in total)
Please confirm - (required for application)
In order to achieve a successful dT Fibre installation, please confirm the following.
I have access & permission to access the "Communications Room" of the property/community.
I will have keys to access the "Communications Room" on the day of installation if required.
Additional Information/Observations or Comments
Please feel free to provide us with more information about your setup or if there are any observations you wish to make us aware of related to your application. Feel free to also ask any questions you may have.
I have read, understood and agree to the terms & conditions outlined below.
Signature (Please use your mouse to sign)
18/02/2019 dT Fibre I am aware and I accept that my traditional "copper" line &/or ADSL connection will be removed &/or disconnected upon installation of dT Fibre. I understand that in order to be able to contract Fibre, there must be coverage for Fibre in my area and I understand that this depends on the Fibre Deployment project which is in the hands of the National Operator. I Understand that I cannot hold Direct Telecom responsible for an unsuccessful application in the event of Fibre not yet being available in my area/property. 1. I hereby confirm that I am the legal decision maker for the property in the above mentioned address and authorise Dial Direct Telecom S.L. to act on my behalf to process the dT Fibre service which will be performed by the Network Operator. 2. I am aware that the dT Fibre technology requires Fibre Coverage from my property to the nearest Exchange and that the installation may be rejected if it does not yet have coverage. 3. I am aware that the duration of this contact is of 12 months and that I must pay an early cancellation fee of 199€ plus tax. I understand that if I wish to discontinue the service after the 12 month period, I must notify this in writing to email@example.com with 1 months notice and must pay an equipment removal fee of 35€. I also understand that I will be billed a 0,60€ ADMIN Fee each month on my invoice. 4. I understand that the equipment supplied will always remain property of dT Fibre and it is strictly prohibited to tamper/open/reconfigure the equipment. 5. I understand that the HIBERNATION facility is NOT available with dT Fibre. 6. Direct Telecom will provide the client with the equipment necessary through the Engineers that are assigned to the installation by the Network Operator. The installation is considered to successful once the Fibre Router is connected and delivering an Internet connection through the LAN ports as well as WiFi. 7. The client is responsible for looking after the Fibre Router. 8. The technical equipment loaned to the client during the contractual period remains the property of Direct Telecom unless otherwise stated. Direct Telecom must be informed immediately In the case of damage to, or loss of the equipment whilst it is on loan. If the client is responsible for the damage, Direct Telecom has the right to terminate the contract and claim compensation for the damages. In case of destruction attributable to careless or intentional misuse, the client must pay the cost of the necessary repairs, or in the case that repair is not possible, reimburse the current value of the equipment, not exceeding the amount of €300. 9. On completion of the contract the client must return the equipment to Direct Telecom or an authorised representative in perfect condition. Any corresponding delivery costs are the responsibility of the client. 10. Administration of the equipment will be provided exclusively by Direct Telecom. Direct Telecom will establish the relevant configuration parameters. The client is prohibited from exerting any influence. Direct Telecom will bill the standard installation fee (for setting up the equipment). If the customer tampers or modifies Router settings which lead to a technical issue and requires a visit from an Engineer, then this visit will be charged at 80€. 11. Either Direct Telecom or the authorised installer will arrange the installation date. The installation of the equipment will be finalised at the agreed time. In case of failure to comply with the agreed installation appointment for the standard installation, Direct Telecom are authorised to invoice the client separately for costs incurred at a flat rate of €50. The client has the right to challenge Direct Telecom to justify this cost or claim that the costs incurred were less than the flat rate lump sum charged. 12. On completion of the installation the provision of service by Direct Telecom is deemed active. The installation is considered finalised on the specified installation date, unless the client advises Direct Telecom within 5 days of the installation date, that the installation has not been completed or the service is not working correctly. 13. Direct Telecom reserves the right to adapt the provision in line with advances in technology or changes in rules and other circumstances significant to the provision of the service, within reasonable terms for the client. Likewise, Direct Telecom reserves the right to modify services, as well as make technical or system changes, even when this requires constructive measures or modifications to the system’s configurations, within reasonable terms for the client. 14. The client undertakes, within the framework of his obligation to cooperate, to react to the request for change within a reasonable period of time established by Direct Telecom. 15. If the client breaches this obligation to cooperate, Direct Telecom may terminate the contract immediately following a new period of three (3) days for the provision of assistance. 16. Unforeseeable, unavoidable events that are beyond Direct Telecom’s control and responsibility, such as force majeure, authority provisions, failures in telecommunication connections or in the ports of entry of other network operators to which Direct Telecom must appeal within the framework of the provision of its services, exempt Direct Telecom from provision of service, for as long as these circumstances last, within a reasonable period of time. The client will be informed quickly of any necessary planned interruptions to the service and where possible this will be agreed in advance. The client consents interruptions to the service which are necessary to maintain the equipment and line and/or increase the quality of the same. Should this situation arise and the client’s cooperation is required, for example in order to replace equipment, the client consents to whatever measures are necessary during normal office hours and agree to the replacement of the peripheral equipment. There may be temporary limitations on the service due to technical modifications to the radio installations in the internet framework (for example, network improvements, location change, the connection of the radio station to the public network of distribution) and other steps that are necessary to guarantee that the established service continues to function correctly. Direct Telecom will do everything that is reasonably possible to eliminate this type of transitory limitation, but cannot be held responsible for the same. Due to the technicalities of the network it is not possible to guarantee that the data speed requested on the order form is available and/or sustainable until such time as the system has been tested at the property. The internet interface available to the client is limited by the capabilities of the internet framework and the installation will be performed in accordance with these limitations. 17. Direct Telecom are not responsible for the services and content available on the internet. Neither are they responsible for problems (speed, missing content and availability) occurring with the transmission of other providers’ internet services, providing these are not influenced by the Direct Telecom network rather by the accessibility to other networks outside the control of the internal network. Correct usage 18. The client agrees to use the Internet service in accordance with the law, morally and in line with ethical standards, common decency and public order, as well as to refrain from using the Internet service and/or other services for illegal or illicit purposes or effects, prohibited in these general conditions. Resale or commercialisation of the service to third parties unrelated to the service provider, or sharing of resources outside the property for which you have requested the service is expressly prohibited. The contracted service must be used for the purpose for which it has been contracted, whether for domestic or personal use, business – including individual or self employed entrepreneurs – or professional use. As established in the general conditions, Direct Telecom may suspend the service in case of a breach in this condition. The client will not use the contracted services in any way that could endanger the susceptibility of third parties or affect the security or general running of Direct Telecom, for example an overload on the Direct Telecom network infrastructure due to excessive use. The use of the service for sending threats, harassment or obscenities, spamming, mass mailings (direct emailing by email), news, junk mails, cross-posting and/or similar are all strictly prohibited. In case of infringement, Direct Telecom are entitled to terminate the contract without prior notice, limit the transmission capabilities, and/or block access to the network with immediate effect. This does not affect Direct Telecom’s right to compensation for damages or the right to termination due to major cause. 19. The use of a disproportionate amount of data transfer in relation to the contracted allocation in view of the corresponding service description, and/or multiple use of individual accounts is considered a breach of contract. In the case of a breach of these obligations, the client will be liable to compensate Direct Telecom who will be exempt of responsibility for the same. The client is responsible for all of the activities they perform using the service, and will reimburse Direct Telecom for and exempt them from any damages that occur, especially regarding all types of fines and associated legal defence expenses. 20. The client may not make any changes to the equipment that Direct Telecom places at their disposal. In any event, in the case of any direct or indirect tampering with the equipment, the client will assume responsibility for the necessary expenses to fix the tampered with equipment in order to restore the service. In the case of serious damage, Direct Telecom are entitled to terminate the contract fully and without prior notice. 21. The client will inform Direct Telecom immediately of any breakdown or interruption in the telecommunication service, so that Direct Telecom may fix the problem. If the client fails to communicate any fault, Direct Telecom will not be responsible for any expenses or damages resulting from this omission (for example, the expenses of an outsourced external company). The client will provide Direct Telecom and their authorised staff unlimited access for a reasonable time period in order to restore the service. The time frame needed can be drastically reduced for reasons of vital importance. 22. The Virtual Phone Line service allows you to connect your home telephone to the RJ11 port on the Router provided with dT Fibre. We will include a local telephone number so that you can make and receive calls. The number you have been assigned will remain yours so long as there is no non-payment of invoices. 23. Any calls made will be billed at the rates specified unless included as part of the package. 24. If you choose to "Keep your current number", Direct Telecom will process the application and "take over" the number so that it can be associated to your Virtual Phone Line. This process can take up to 25 working days but in the meantime, we may provide you with a temporary number to make and receive calls. 25. I authorise Direct Telecom to use my provided Credit/Debit Card details to take payment for the Setup/Installation fee(s) as well as my Bank Account details either provided in this form or provided later by phone, email or in person to pay my monthly invoice via Direct Debit. 26. I understand that if the Engineers have difficulties feeding the new Fibre Cable into my property due to obstructions &/or other difficulties in my property or community then it is likely that I will have to either arrange for the community to pay for the work that needs doing or I will have to pay for it privately. 27. I understand & accept that in order to contract dT Fibre, this will be performed through Direct Telecom &/or the appropriate providers and that the "line holders" name will be that of Direct Telecom &/or Provider. I understand I will always be able to request that the "line holders name" is switched back to me if requested if I intend to cancel the service. I understand that I can only do this as long as there are no outstanding invoices with Direct Telecom.
Direct Telecom is the leading alternative telecommunications provider in Spain offering Low Cost Internet Broadband solutions including Fibre Optics Broadband.
Dial Direct Telecom S.L.
C/ La Borda Nº1 Local - Adeje - 38670 - Tenerife
Spain: 900 347 328 (From UK: 08445987111)
+34 922 782 862
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