Here you can find any possible answers to your questions.
Home / FAQ

Frequently Asked Questions

Please select a Category and the Question below:

What is IPTV?

Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet protocol suite over a packet-switched network such as a LAN or the Internet, instead of being delivered through traditionalterrestrialsatellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted. This is known as streaming media.

IPTV services may be classified into three main groups:

  • Live television, with or without interactivity related to the current TV show;
  • Time-shifted television: catch-up TV (replays a TV show that was broadcast hours or days ago), start-over TV (replays the current TV show from its beginning);
  • Video on demand (VOD): browse a catalog of videos, not related to TV programming.

IPTV is distinguished from Internet television by its ongoing standardization process (e.g., European Telecommunications Standards Institute) and preferential deployment scenarios in subscriber-based telecommunications networks with high-speed access channels into end-user premises via set-top boxes or other customer-premises equipment.

Source: Wikipedia

What is CPS (Carrier Preselect)?

Carrier preselect is a term relating to the telecommunications industry. It is a method of routing calls for least-cost routing (LCR) without the need for programming of PBX telephone system.

This is the process whereby a telephone subscriber whose telephone line is maintained by one company, usually a former monopoly provider (e.g. MOVISTAR / Telefónica), can choose to have some of their calls automatically routed across a different telephone company’s network without needing to enter a special code or special equipment.

With Direct Telecom, CPS will ensure that all your calls are being routed through our Low Cost Call system.
Calls to 900, 90X, 80X and other “special” numbers will still go through Movistar.

The best way to make sure that ALL calls are routed through Direct Telecom is by contracting dT OneBill which will also take over the Line Rental from Movistar and you would receive no further invoices from Movistar.

What is dT OneBill?

dT OneBill is a service in which Direct Telecom takes control of all the connections made through a telephone line in Spain from the native operator (Movistar) and collects the subscription fee from the subscribers.

With dT OneBill, Direct Telecom has been able to produce a single bill for the customer covering calls and line rental since 2009.  Broadband services can also be provided by the Direct Telecom (and included in a single bill).

Once the dT OneBill procedure is complete, our customers will no longer receive any more invoices from Movistar and will instead receive just one invoice from Direct Telecom in English.

In most cases, our team will spot numerous services that our customers have been paying Movistar for many years, such as the “maintenance of the telephone”, which are completely unnecessary.  An important added advantage of applying for dT OneBill is that we will check the “additional contracted services” with our customer and proceed to remove the unwanted costs in the process to achieve even more savings.

What is a PTR?

PTR stands for “Punto de Terminación de Red” in Spanish which translates to “Network Termination Unit”.

The PTR is basically the principal point of entry to the premises for the Land Line subscriber and connects the home to the central exchange.
The rest of the cabling throughout a house or premises  all starts off from here.  Movistar’s responsibility of the functionality of your line ends at the PTR.
Often when problems are reported, the engineers will check the connections & configurations at the central/local exchange and once inside your house they will check if the line operates correctly at the PTR.  If all is OK at the PTR it can be considered that there is a fault with the rest of the cabling that stems off from the PTR and is the responsibility of the customer.

The PTR usually has a small latch that can be lifted in order to do testing.   By opening the “testing port”, the  rest of the network is automatically disconnected.

During support calls with Direct Telecom engineers, we will often ask our customers to locate the PTR to test connectivity for issues related to the Landline as well as ADSL.

Point of Entry - Land Line Spain

PTR Telefónica /Movistar

What is ADSL?

Asymmetric digital subscriber line (ADSL) is a type of digital subscriber line (DSL) technology, a data communications technology that enables faster data transmission over copper telephone lines than a conventional voiceband modem can provide. It does this by utilizing frequencies that are not used by a voice telephone call. A Micro filter, allows a single telephone connection to be used for both ADSL service and voice calls at the same time. ADSL can generally only be distributed over short distances from the telephone exchange (the last mile), typically less than 4 kilometres (2 mi), but has been known to exceed 8 kilometres (5 mi) if the originally laid wire gauge allows for further distribution.

At the telephone exchange the line generally terminates at a digital subscriber line access multiplexer (DSLAM) where another frequency splitter separates the voice band signal for the conventional phone network. Data carried by the ADSL is routed over Direct Telecom’s data network and eventually reaches a conventional Internet Protocol network.

In Spain, the attainable speed of the ADSL connection can vary very much from one street to another and largely depends on the distance from the exchange, the quality of the copper wire and the contention ratio’s of the DSLAM that the customer is connected to.

What MODEM – Router do I get for ADSL?
Direct Telecom has chosen to work with industry leading manufacturers in order to deliver the best ADSL performance, maximum security and endless features.  Currently, we are using the Fritz!Box 7330 by AVM which allows us to:
– Provide proactive remote support & diagnosis
– Offer excellent call packages through the VoIP telephony
– Offer our customers more than one “telephone line” even though there is only one line.
– Prioritise IPTV traffic for dT Media TV.

AVM FRITZ Box 7330 (See the complete Data sheet)
The FRITZ!Box 7330 is ideal for newcomers to home networking and will connect your devices to each other as well as to the Internet. Lightning-fast speeds thanks to ADSL2+.High-speed WLAN for wireless surfing, an integrated media server, a phone system with base station for cordless telephony, and a whole range of convenient features make the FRITZ!Box 7330 the ultimate communications nerve center.

  • Latest ADSL2+/ADSL technology
  • WLAN N with up to 300 Mbit/s in the 2.4 GHz band
  • Router operation at cable modem or with UMTS stick
  • Integrated DECT base station for connecting up to six cordless telephones
  • Two USB ports for storage media, printers and UMTS sticks
  • Integrated media server for music, images and videos
  • NAS functionality (FTP, SMB, UPnP AV)
  • MyFRITZ! – access your FRITZ!Box securely from anywhere in the world
  • Integrates iPhone and Android smartphones into the home network via WLAN and makes fixed-line and Internet telephony possible
Note: Different ADSL packages may include different models, please check when contracting the service.
How do I change the Access Code for the dT OneBill Answering machine?

Change the access code

· Press 1 for Options.

· Press 2 to change the access code.

· Enter the old access code (if you did not have one, then the default code is 0000)

· Enter new access code (make sure you memorise or keep a note in a safe place of the new code).

· Press 1 to accept the code change.

It is recommended that you always set an access code that you only know.

How do I deactivate the Access Code for the dT OneBill Answering machine?

Deactivate the Answering Machine Access Code Option

· Press 1 for Options.

· Press 2 to change the access code.

· Enter the old access code (if you did not have one, then the default code is 0000)

· Press 2 to deactivate the code option.

How do I Activate & Deactivate the dT OneBill Answering machine?

Access to the dT OneBill Answering Machine service can be activated or deactivated using this method.


Activation Code for the Answering Machine

· Lift the receiver from the telephone base.

· Press *10#

· Confirmation is notified by hearing a continued tone.

· Return the receiver to the telephone base.


Deactivation Code for the Answering Machine

· Lift the receiver from the telephone base.

· Press #10#

· Confirmation is notified by hearing a continued tone.

· Return the receiver to the telephone base.


How do I listen to messages the dT OneBill Answering machine?

Listen To Messages

You have the option to listen to your voice messages from home or even from another telephone in another

place (Remote access to your phone service- personal access code required (default code 0000 is not

permitted) – see section -access code options).

From Home:


Option 1:

· Lift up the receiver.

· Wait about 7 to 10 seconds and this will automatically log into the answer machine service.

Option 2:

· Lift up the receiver.

· Dial 069. (For immediate access to the answer machine service).


From Another Phone in Spain or Abroad:

· Call you own number (if someone answers when you call home then this prevents you checking your


· Interrupt your welcome message by pressing the (star) * key.

· Type in your personal access code (0000 is not permitted).

· You now have access to your home message service from another place.

· When finished hang up the phone as normal, this will disconnect you from the message service.

Dealing with the message options:

You have the following options available to you when you access your messages:

If you have messages, new, old, stored – then you will hear the following three options:

· Press 1 to listen to your messages.

· Press 2 to store your messages.

· Press 3 to delete your messages.

If you have no messages you will hear the following:

(The answer machine service informs you that you have no new messages) followed by the following three


· Press 2 for message options.

· Press 1 personal options.

· Press 0 to exit.


Notification of New Messages or Missed Calls

Service available from Domo telephones (possibly works with other telephones that have a flash indicator but

this cannot be guaranteed).

To activate or deactivate the flashing light indicator on your Domo telephone handset. (The light flashes

indicating that you have received a new call or message.

· Press Mensajes or dial 069 to enter the answer machine service.

· Press 1 for Personal Options.

· Press 3 for notification of new messages.

· Press 4 to activate or deactivate the flashing indicator on the telephone.

· Press 1 to confirm the change.

How do I change the language of the dT OneBill Answering machine?

Change the Answer Machine language (example English).

Please note that to change the answer machine language you are required to empty your messages first.

Quick guide:

· Press 1 to listen to your messages.

· Press 2 to store your messages.

· Press 3 to delete your messages.

Follow the guide to change the language:

· Lift the receiver from the telephone base and either wait for about 7 seconds for the answer service to start

or dial 069 to access immediately.

· Press 1 for personal options.

· Press 4 to change the answer machine language.

· Enter your secret code if you have one, if you are not sure use the default code (0000).

· Press 3 for more language options.

· Press 1 to select English. 2 for French, 3 for German.

· Press 1 to accept the change of language.

· You will hear the acceptance of the language change via an English recorded voice.

How do I set the welcome message of the dT OneBill Answering machine?

Welcome Message Options.

Change the personal answer machine message:

· Press 1 for personal options.

· Press 1 to change the welcome message.

· Enter your 4 digit code (default code is 0000).

· Press 2 to modify the message.

· Press 1 if you wish to hear or keep the standard message.

· Press 2 to personalise the message.

· Once the voice stops speaking and asks you to start speaking to record your personal message do so

(length of message cannot exceed 30 seconds).

· Once you finish your message press the (#) key.

· Press 1 to store it or 2 to re-record the message.

How do I set the call waiting function of the dT OneBill Answering machine?

Call Waiting Function

Call waiting allows you to receive a second call whilst already on a call.

To activate this facility:

· Lift the receiver.

· Activate press * 43 #

· Deactivate # 43 #

· You will hear a continued tone to confirm the action taken has been successful.

Caller Waiting Identification

You have the option to activate the (caller waiting identification), this allows you to display a waiting call on

your handset (may not work with all types of handsets) whilst you are occupied on another call.

For this function to work you are required to have both the answer machine and caller identification functions


It is required to have a handset that accepts this function and also that your line is able to be configured to

work with this service.

What is the Caller ID function of the dT OneBill Answering machine?

Caller Identification

Caller identification (ID) allows you to see on the telephone screen who is calling you or who has called you.

· View who is calling you.

· View who has called you whilst you whilst you were out (missed calls).

· View calls that have been made from your telephone handset.

· View a past list of incoming and outgoing calls (last 50 recorded).

· Receiver of call views your number you called from, unless you use the caller ID hidden service.


Hide your number from being displayed on receiver’s end

When making a call you have the option of hiding your number from being displayed on the receiver’s

telephone handset (private/ hidden number).

To use this option you need to dial 067 before you dial the number you wish to call.

Example: 067 0044…etc.

How to hide your Called Identification when making a call

Hide your number from being displayed on receiver’s end

When making a call you have the option of hiding your number from being displayed on the receiver’s

telephone handset (private/ hidden number).

To use this option you need to dial 067 before you dial the number you wish to call.

Example: 067 0044…etc.

How do I set Call Divert for the dT OneBill service?

Call Divert Service

You have the option to activate (caller divert if busy), if you are on a call and someone tries to call you, then

the call will be diverted to another number (you need to allocate the number to divert the call to). If you have

this service activated it has priority over the answer machine. You will be billed for the call to the diverted


To activate or deactivate the divert service.


· Lift receiver & wait for dialing tone.

· Dial the code * 67 *

· Immediately dial the telephone number you wish to divert the call to.

· To confirm this press the # key. You will hear a continuous tone that confirms the activation.

· Hang up the phone.

Deactivate Divert Service

· Lift receiver & wait for dialling tone.

· Dial the code # 67 #

· Hang up the phone.

How can I see a full Menu Diagram Manual of the Answer Machine Service?

Please click on the link below to see a PDF which is the Manual that contains all the functions available with the dT OneBill Ansering Machine service.

At the end of the PDF you will find a detailed diagram of the structure of the menu and how to “navigate” through it.


DT OneBill Manual

No more Telefónica/Movistar bills, how is this possible?

Direct Telecom has been able to take away your Line Rental from Telefónica/Movistar since the CMT (Comisión del Mercado de las Telecomunicaciones) enforced the liberation of the market in 2009.

Learn more about dT OneBill


Do I still get to keep my number with dT OneBill?

Sure, the only difference is that you will now receive your monthly invoices in English from Direct Telecom instead of Telefónica /Movistar.

What do I need to qualify for dT OneBill?

To qualify for the dT OneBill service, all you need is a Telefónica/Movistar Land Line in Spain.

How can I get dT OneBill if I don’t have a Land Line?

If you do not currently have a Telefónica / Movistar Land Line all you need to do is request a “new line installation” on our application form and we will organise it all for you.  Once the Line is installed, we can proceed to “migrate” the line over to dT OneBill.

What is Line Guard?

Line Guard is a service that was created thanks to the suggestions made by our customers to be protected from unexpected service maintenance costs.

Until Line Guard existed, customers with Line Rental where never really covered for any kind of issues with internal cabling as Telefónica/Movistar would only accept responsibility from their network up to the PTR inside the premises.  All the connectors & cabling inside the premises were never covered and repairs would have to be paid apart.

By contracting Line Guard for just 1,99€/month (only compatible if dT OneBill is contracted), Direct Telecom will cover costs incurred by Telefónica in the event of internal repairs such as changing faulty internal phone sockets or the line itself.  Line Guard also covers the time and travel expenses presented by the engineer which can be expensive.

For every contract period, Line Guard will cover a maximum of 100€  worth of repairs.  If you decide to authorise a repair with a superior amount that is billed to Direct Telecom, then the difference will be charged on your following Direct Telecom invoice.  Any expenses covered by Line Guard will be billed to the customer if the running contractual agreement is prematurely breached.

What do I need to qualify for dT Sky Wire?

The service and infrastructure is currently only available in S/C de Tenerife and Las Palmas de Gran Canaria. You must own or rent a property that is within the coverage range of our Sky Wire base stations.  You must be over 18 and will need a credit card for the setup fee and bank account for recurring payments as well as valid ID to contract the service.

What is dT Sky Wire

dT Sky Wire is a Broadband Internet Service offered by Direct Telecom which uses Radio Frequencies to deliver connectivity.  The Base Stations (Regional Towers) are powered by high capacity Broadband Backbones and Wirelessly connect to your property “over the air” by means of using specialised equipment.  As there is no need for a physical copper wire (Movistar Land Line) dT Sky Wire can therefore be installed very quickly and allows you to forget about any problems or issues that are usually related to the physical cables.

Why choose dT Sky Wire over ADSL?

ADSL Broadband technology operates over the physical copper land line cable.  The copper wire is gradually being “phased out” and is certainly not being “maintained” any more by Movistar engineers as they want to eventually replace everything with Fiber.  The copper wire has in many cases also been “lying around” for over 30 years or so, which means it is constantly in need of maintenance due to the effects of humidity, wear and tear and is often snapped by road maintenance works or even accidental household gardening.  The optimal length for a “decent” ADSL connection for a copper wire is also limited to just 4km from the local exchange.  Over the years, we have seen many Direct Telecom customers with ADSL connections on copper wires that are much longer than this and are therefore not able to enjoy the full capacity of the connection.

dT Sky Wire solves many of these problems:

  1. No need to wait around for Fiber
  2. dT Sky Wire has a reach of 10Km from the Base Station
  3. No more need to worry about road works affecting any wires
  4. No more need to worry about humidity or deterioration of the copper wire
Why choose dT Sky Wire over Fiber (FTTH)

A Fiber Optics Broadband connection is for most unquestionably the best connection one could dream of, and this is also why Direct Telecom will be launching its Fiber service early in 2018, BUT this doesn’t mean it is the “best” solution for everyone.  While Fiber promises to provide speeds ranging from anywhere between 20MB to 300MB connections, it is common knowledge that the “average” user needs no more than 10MB of speed if the intention is to use the Internet connection to browse, send mails, use social media and even enjoy streaming services like dT Media TV, Netflix, Amazon Prime or HBO etc.  In fact, most customers with a 6MB ADSL connection can even enjoy HD Streaming so the “need for Fiber” is really a personal choice and not necessarily a “must” to enjoy the most popular services.  Although the deployment of Fiber is picking up its pace, there are thousands of properties that will have no coverage in the foreseeable future and there will be hundreds that will probably never be reached as they will be considered to be “too far out” to warrant heavy investments in digging up roads etc.  Customers contracting Fiber will also be expected to pay 100% of the fee every month regardless if you are home or not.

dT Sky Wire offers all the Broadband you should need to enjoy all the services you want.

  1. Installed within 5 days, so no more waiting around
  2. Can reach locations that Fiber won’t reach in the foreseeable future
  3. You can Hibernate the connection while you are away so you will pay just 15€/month!
Can I watch IPTV with dT Sky Wire?

Yes.  In fact, as a dT Sky Wire customer, you will be given FREE access to dT Media TV to enjoy UKTV.
You will of course also be able to enjoy other Streaming services such as Netflix, Amazon Prime or HBO.

Once you are connected with dT Sky Wire, you will be able to use your computer, smartphone or tablets to use the IPTV service of your choice.
The best way to enjoy dT Media TV however is with a Dune HD Set Top Box which you can connect with a Network cable to the provided Router and you can then connect to your TV using the HDMI cable.

NOTE: Some IPTV Providers using MAG250 boxes deliver IPTV services that demand tremendous amounts of Bandwidth for them to work.  While dT Media TV for instance requires only 1Mb for the SD channels and about 2.5MB for the HD channels, it seems some of these alternative IPTV providers could demand speeds of over 6MB because they use “uncompressed” techniques.  Some customers have reported their service on the MAG250 to freeze constantly even over 10MB ADSL’s and it is almost impossible to use another device on the same network at the same time.

Can I use a VPN with dT Sky Wire?

Yes.  You will be able to use a VPN service with dT Sky Wire as we do not block any ports.
If you are using the VPN to enjoy services available in other countries, then this will depend on the providers of the service.

What does the Engineer install in my property?

The engineer will install specialised equipment which primarily consists of 2 components.

  1. The dT Sky Wire Antenna
  2. The dT Sky Wire WiFi Router

The Antenna installation is the most important part of the setup as this will determine the quality and performance of the connection.  In some properties, it will be very easy to achieve “direct line of sight” with one of our Base Stations.  In other properties it may be necessary to install the Antenna on the roof.  Once this is installed, the Antenna requires a single specialised and shielded network cable (15m provided & included) which will run from the Antenna to the provided Wireless Router inside your property.  The engineer will configure the Antenna as well as the Router and will not leave unless your connection is up & running.

If there is no physical Phone Line, how can I make & receive calls?

The dT Sky Wire WiFI Router is equipped with a phone port which will allow you to connect your home telephone.
If you wish to enjoy this facility, you can contract our “Virtual Phone Line” service which will assign you with a Local Telephone number.
Although there are no physical land lines, you will be able to make and receive calls as though there were.

If you want to keep your current number, we can also arrange for this to be done.  While the “portability” process is underway, you will be able to use a temporary number so you can make and receive calls.  Once the process is complete, your phone number will work as usual over the dT Sky Wire system and Direct Telecom’s Low Cost Calls service.

Please remember, that if there is no Internet connection, the Virtual Phone Line will not work.

Of course, if you wish to keep your physical landline then that is of course fine… our Engineers will not touch your copper wire and certainly not remove it.

How does Hibernation work?

We know thousands of our customers frequently spend months away from Spain, and many have always asked us to develop a system that would allow them to temporarily “suspend” their connection while they are away and consequently pay less.  With ADSL & Fiber, this is impossible to do, but we are happy to announce that this “hibernation” feature will work with dT Sky Wire.

In order to “hibernate” your line, you must simply notify us in writing with notice of at least 1 week.  You must specify which calendar months you want the connection to be hibernated.  If anything changes or you are returning to Spain sooner, simply let us know so that we can activate your connection again.

During Hibernation, you will pay only 15€/month (16.05€ IGIC) which you can do for a maximum of 6 full calendar months / year.
Remember that the dT Sky Wire contract has a permanency period of 12 months and the Hibernation months do not compute toward this.

Hibernation guarantees the permanence of your connection slot in the Base Station and this has a cost to maintain it.  While hibernated, it will not be possible to enjoy Internet or TV services.

I am already a Direct Telecom ADSL customer, how can I switch to dT Sky Wire?

dT Sky Wire operates with an entirely different technology as well as communications network and is completely unrelated to Broadband connections that use Copper lines or Fiber.  dT Sky Wire is therefore a service that does not “overwrite” an ADSL subscription and if the ADSL service is no longer desired, this must be canceled.
It is crucial to check if your ADSL subscription with Direct Telecom is still within the contractual permanency period as it would be necessary to pay the “early cancelation fee”.  Please remember that this cancelation fee is imposed on us by the ADSL network operators.
If however your ADSL permanency period has expired, then we will be able to cancel the ADSL subscription at no extra cost and get you set up with dT Sky Wire.

In any event, the ADSL subscription would only be canceled once the dT Sky Wire is up and running at your property so you are not left without an Internet connection.

How do I know if I can get up to 10MB or 20MB at my property?

The speed you can enjoy will depend on the distance from your location to our nearest Base Station.
If you are within approximately 5Km from our Base Station then Up to 20Mb is achievable.
If you are within approximately 10Km from our Base Station then Up to 10Mb is achievable.

Having said that, we already have some customers who are connected at a distance just under 15km from the nearest Base Station and are enjoying almost 7Mb of speed.  These customers are in locations where there it is even impossible to get a telephone line so they are very happy.  This is why locations over 10Km away from a Base Station are usually not recommended, but if there is a clear line of sight, we are happy to try it and sometimes we shall be pleasantly surprised with the results.

dT Sky Wire requires “direct line of sight” from the Base Station to the Antenna installed at your property.  So any mountains or buildings in the way will make it impossible to install dT Sky Wire until we install new Base Stations that allow you to get connected from another angle.
As silly as it may sound, even trees and vegetation which are in the “connection trajectory” can completely disqualify the installation.

Do I need to deal with Telefónica / Movistar for anything?

No.  The beauty of dT Sky Wire is that it is the one of the few services that is completely unrelated to Telefónica / Movistar.
The system is installed by our own Sky Wire engineers and it operates on the Sky Wire backbone.
In the event of Technical Support, it is the staff at Direct Telecom who you will be dealing with and if there is a technical incidence with your installation, it will be our Sky Wire Engineers who will service the equipment, so no more sub-contracted Telefonica Engineers!

The only reason you may have to deal with Telefónica / Movistar might be when cancelling any services you may have with them, but even here we are happy to help out with this 😉

What happens if I move? Can I take Sky Wire with me?

Absolutely.  As long as the location you are moving to is within the range of our Base Stations this is possible.
This also means that your Virtual Telephone Line (if contracted) will remain unaffected and you will be able to continue enjoying the service from your new location.
There is a chance that the obtainable Broadband speed may change but this depends on the distance of your new location from our nearest Base Station.
As Engineers will have to dismantle the equipment and install it again at your new location, a relocation fee may apply.

Does Direct Telecom charge a call connection fee?

No.  We do not get charged this fee so we see no reason why we should charge our customers either.

What do I do if I am moving premises?

When you are moving premises, it is important to give us as much notice as possible (at least 30 days).

Contact the Direct Telecom Customer Service Team on 900 347 328 and we will coordinate the transfer of supply to your new premises, arrange an engineer’s appointment and secure the retention of your telephone numbers wherever possible (usually only possible if moving within the same municipality).  If it is not possible to keep your current number we can arrange for the installation of a new line and thereafter proceed to add the wanted services.

When are my bills due?

Your bills are due every month between the 10th and 17th day of the month. The bill issue date is aproximately the 4th of the month. Please make your payments on time to avoid getting charged for a late payment fee.

What is my billing cycle?

We issue our bills on a monthly cycle. The date our bills are issued is around the 4th of every month.

What is Pro Rata?

Pro rata is the small charge that covers the gap between when you connect and when the billing cycle starts. Direct Telecom billing cycle begins on the first of every month.

Please be aware that you will be charged a pro rata amount for your plan for the days after connecting before your first billing cycle starts. You will also be given a pro rata amount of data for this period.  Depending on the service that has been contracted (such as ADSL), you will be invoiced the Pro Rata of the current month plus the complete upcoming month in advance.

I have an alarm system on my phone line. What does that mean in terms of ADSL access?

Specific details vary between alarm companies. But the point in general is that an alarm system is essentially like another phone or fax or answering machine, and it needs a line filter installed in front of it. In these cases we always advise best course of action is to contact your alarm company and find out if a central filter has already been installed and if having ADSL on the line will interfere with their alarm system in anyway. Your alarm company should be able to advise your options from there. Please be 100% clear that we take no responsibility for the correct operation of your alarm system in the presence of ADSL services. This is entirely a matter between you and your alarm system vendor.

How can I test my Internet speed?

Go to http://speedtest.net and click on “Begin Test”.

No helpful answer? Here are some options

Ask us a question!

Submit questions for the FAQ's
  • Please provide your email address so we can reply to you 😉
  • If you did not find the answer you were looking for, please feel free to submit your question so we can either contact you to reply to your question &/or add it to the FAQ's as we are sure others will probably find it useful too! Thank you!
  • This field is for validation purposes and should be left unchanged.