Inicio

I had the internet and internet tv off your company a few weeks ago and we are very pleased with the service you supplied and would like to say thank you.
I have now recommend your company to 3 friends of mine,they will be contacting you or might have already contacted your company
hope you can help them as you did for me.

my husband installs satellites and has seen other systems on his travels and they do not meet your tv quality and they are always buffering,he is asked about internet tv and I know he will be recommending yours.
we have just spoke to of the people and they have already signed up to your internet.
thank you for your service
thank you Joanne

I logged a service failure with you on Monday (telephone dead and very low speed on internet) and would like you to know I was very pleased with the response by your departments technicians. The engineer that came to my house to deal with the problem was an extremely pleasant young Spanish man named Antonio. He was efficient and friendly and also spoke some English. I had been looking at the cost of similar services as others now seem to be coming down but, the service you provided encourages me to stay with what is good and overall has been for around the 10 years that I have been with you.

I have been with this company now for many years. They have always responded quickly to my telephone calls and emails and have always resolved any problem or query I have had. I am so pleased they have all these helpful and polite people on their staff. Well done all.

Just a quick email to compliment your company on the rapid response to repairing our landline.
We reported on Wednesday 6 June that we had no dialling tone. The following day engineers visited our house (which is out the campo) and within 30mins the repair was complete and we are back in contact with everyone. Thanks for the great service. We are pleased with the service from DT and would recommend your company to anyone in the future.

We would like to thank you all for your speedy and courteous response to our recent problem with our phone line. Within 24 hours of the first report with some call backs from your staff our phone was fully functioning once again. Thank you so much.

I am not the most literate person in relation to computers. So when I read that DT were introducing a new service where you could watch TV programs on your computer or TV I decided to try it out. At first I had a problem getting connected, so contacted DT technical dept. A gentleman called Miguel contacted me and gave me first class advice on how to gain access in language I could understand (no computer jargon). By following what he told me I was "up and running" in no time and received a very clear picture way beyond my expectations. I now cannot wait for the launch of the STB (Set Top Box) please note, I can even use the jargon now.
I am of the opinion that by taking time and ensuring that they are providing a top class product and service DT are again on a winner and will continue to attract customers old and new to join and enjoy their service.

Decided against my better judgement to leave direct telecome and so switch providers ,,after almost 3 frustrating weeks , the new provider did NOTHING , so arranged to return to DIRECT TELECOM..within a few hours , service restored including internet and the telephone .Cannot fault the total professional manner of their staff.Well done and once again thank you...

I have been a customer for many years first just with the telephone calls- then I add ADSL and finally took your offer for the D.T One Bill.
I have always received excellent service during all this time and recently when I needed your help it was completed within 24 Hours. So I would like to thank you for the efficient-courteous-friendly and professional service you always provide.

I have been with Direct Telecom for very many years and have always received excellent service and support from them. We all have our "favourite person" within a company, who seems to look after us particularly well and I am no exception, but I have to say, it doesn't matter which member of staff I deal with, they are all polite, friendly and efficient at their jobs. Long may they continue to serve us.

Thanks for the good news that we're free of the dreaded Telefonica. All we want now is that final bill. We hope there'll be no problem with them still taking the direct debit for their charges from our account when they should'nt be. As you may gather from this e-mail, we have no faith in them and have had many problems with them in the past. It will be a pleasure to have our phone supplied by you, a company we can rely on and have trust in. Thanking you very much!

I have viewed the dt media site now each day since it was started , another great idea from a forward looking company . The picture quality is very clear and I have not experienced any problems. I expect more programmes will be added as and when you can. Keep up the excellent service which you seem to excel in.

I have been with direct Telecom for five years and in that time they have provided a great service with faultless and friendly customer service. I would highly recommend them.

I have had a remarkably good experience setting up my internet service before I even moved to Spain from the UK so that it was ready to go when I got there. Isabelle went above and beyond any expectations I could have had and helped me every step of the way. I cannot remember ever having such amazing customer service with any company or service in my life. It's worth every penny.

We decided to upgrade to high speed internet and Carol Hawes at Direct Telecom has been fantastic throughout. She has very promptly addressed all matters and we are now booked in to have the cabling, etc upgraded.

Excellent service and very friendly, helpful staff, a top company to deal with, would recommend them , without hesitation . Good luck for the future.

Always been a very reliable service to me over many years. Very helpful staff who have gone over and above when things not quite right. I am enormously grateful that they are still working in these very difficult times to ensure we still have this Tv service. For me at 76 years of age and living alone it is invaluable. Stay safe DD staff and thank you.

I'm elderly and not at all up to speed with internet technology. But I've now had fibre optics internet installed - and this is what I've just written to the customer services of Direct Telecom: Many thanks for all your help - you and Carol have made it a painless process. I was dreading having to change over as I thought I'd never get my head around what was involved.

I have been with Direct Telecom for many years, yes there has been hiccups but there is always some one at the end of the phone. I have sometimes been frustrated but the response from this team has been FANTASTIC!! Thank you for always being there for me. You have always offered solutions not obstacles.!! In these uncertain times. The response of the team are not only professional but caring. They certainly tick every box. Thank you . We have just renewed our contract....... we looked at the rest but went with SIMPLY THE BEST. Again we received fantastic and rapid response. Their patience is wonderful, no hard sell, options are offered and I change from one option to another so many times I am surprised they had any hair left!! Called in Tuesday and was watching tv and had internet in 2 hours!! THANK YOU ONCE AGAIN

If there is a rare problem, technical or administrative, then there is always assistance to deal with the issue. If you want ease of mind and no problems then would recommend.

I would just like to say that we have got many accounts with Direct Telecom. We have internet on ADSL, Fiber and Sky Wire when cable is not possible. All of our properties have the Dune Box tv package which is very good too. Over the years we have had issues but not many to speak of when you consider how many systems we have installed. When ever I have been in touch with the office they have always been very polite and helpful to resolve any problems that we may have. I have even chatted with staff on the weekends, when the office is closed, via Facebook messenger and again very helpful. I always recommend to people and they are all very happy with Direct Telecoms Service. Keep up the Great work.

The sales lady who handled our enquiry, order and aftersales was an absolute credit to Direct Telecom. The package provides a serious reduction in cost for more facilities than experienced with Movistar. All in all, it has to be a "no brainer" Well done Direct Telecom.