The engineer will install specialised equipment which primarily consists of 2 components.

  1. The Fibre Optics cable which must connect your property to the local exchange.
  2. The dT Fibre Wireless Router

Sometimes we will need to arrange two visits, one for engineer to come and install the Fibre Optics cable and a second for the router.  It is likely that the Engineer will need access to the “communications room” of your complex if your property is in a complex.  Please make sure that you have keys or access to this by the time the Engineer arrives for the appointment to facilitate the installation and avoid delays.