When you are moving, it is important to give us as much notice as possible (at least 30 days).

Contact the Direct Telecom Customer Service Team on 922 711 003 or e-mail us at info@direct-telecom.es with details of your new address (including street name and number) and approximate moving date and we will coordinate the transfer of supply to your new premises, arrange an engineer’s appointment and secure the retention of your telephone numbers wherever possible (usually only possible if moving within the same municipality).  If it is not possible to keep your current number we can arrange for the installation of a new line and thereafter proceed to add the wanted services.

Please note that cancellation charges may apply if you are within your contractual permanency agreement.