December 9, 2018
Free Call: 900 347 328
dT Sky Wire
dT Sky Wire
dT SkyWire Form
Service Application Form
dT SkyWire Form
Back to dT Sky Wire INFO
dT SkyWire Service Application
This form will allow us to process the dT SkyWire Service for your Home/Business. Upon submission of this form, no payment will be taken unless we have confirmed your location is suitable for dT Sky Wire and you have confirmed your payment details. Please remember that the dT Sky Wire technology does not require you to have a physical landline, so if you currently already have services contracted on your Landline, please remember to contact your provider to cancel the services if this is your intention (and check your permanence details or early cancelation fees if applicable). If you rely on your Internet connection, we recommend you do not cancel any services until dT SkyWire is up and running and to your satisfaction. Please complete this form to process your application. We recommend using Google Chrome Browser which will let you automatically detect the GPS data of your property if you wish. Please note that upon submission, you shall also receive a PDF version of the form including the Terms & Conditions. Thank you!
Agent/Reseller Code (If applicable)
This field must only be completed by Agents/Resellers and can otherwise be ignored. Thanks
If you have a promotion code, please enter it here. Thanks
Customer Reference Nº
If you are an existing Direct Telecom customer, please provide your customer reference number so we can easily locate you in our platform.
Please confirm your name.
Please confirm your Surname.
Contact Phone Number
Please confirm your Land Line or Mobile number that we can reach you on
Your Address (Location for Installation)
Please select how you prefer to send us the official address of your property. You can either Type it out or simply upload a PDF or a clear image of a document there your address can clearly be read.
I will write out the address manually
I will upload an Image/PDF
Your address is crucial information that will allow us to determine if your location is suitable for dT SkyWire.
Address Line 2
State / Province / Region
ZIP / Postal Code
Antigua and Barbuda
Bosnia and Herzegovina
Central African Republic
Congo, Democratic Republic of the
Congo, Republic of the
Northern Mariana Islands
Palestine, State of
Papua New Guinea
Saint Kitts and Nevis
Saint Vincent and the Grenadines
Sao Tome and Principe
Trinidad and Tobago
United Arab Emirates
Virgin Islands, British
Virgin Islands, U.S.
Upload Address with an Image/PDF or document
Please provide a good quality Image or Document where your full Address can be clearly seen.
Drop files here or
Accepted file types: pdf, jpg, doc, docx, jpeg, png.
GPS / Google Maps coordinates. (optional)
Click inside the field to automatically detect your GPS coordinates (only with Google Chrome Browser) In addition to your full address which is required, you can also provide the GPS coordinates of your property if you wish. For example, coordinates for dT Office is as follows: 28.118785, -16.732943
Please provide your Passport Nº.
NIE (Residencia) NIF or CIF Nº
Please provide your NIE/NIF or CIF Nº.
Upload a copy of your ID/Passport
Please provide a good quality copy of your ID or Passport as this is a legal requirement.
Drop files here or
Accepted file types: pdf, jpg, doc, docx, jpeg, png.
Confirm application for dT Sky Wire Broadband.
Please confirm which dT Sky Wire package you wish to contract. You can also tick the boxes of additional options if you are interested. Please remember that the obtainable speed depends on the distance from your property to the nearest tower. NOTE: Hibernation Facility can be enabled/disabled for full months from the 1st of the month to the end of the selected month. This service can be used after the first 2 full months of billing and not sooner. In order to enable Hibernation, this must be requested in writing at least 2 weeks before the end of the month. Hibernation is NOT yet available in Balearic Islands. If you choose to have the Virtual Phone Line + Calls, we shall include a brand new local telephone number for you so that you can make and receive calls. If you wish to keep your current number, please also select "I want to keep my number".
I confirm I wish to contract dT SkyWire 10 for 39,99€/month (41,19€ IGIC/€48,38 IVA)
I confirm I wish to contract dT SkyWire 20 for 44,99€/month (46,34€ IGIC/€54,44 IVA)
Enable Hibernation facility to pay only 15€/month (15.45€ IGIC/18,15€ IVA) while you are away (Notification required in writing to enable/disable with at least 2 weeks notice) After first 2 full months & Max. 6months/year and do not compute towards permanency (Option not available in Balearic Islands yet).
Fixed IP - I wish to contract a Fixed IP address for 12,99€/month (13.38€ IGIC/15,72€ IVA) if possible in my area
Virtual Phone Line & Calls - I would like the virtual phone line facility + 120min calls for 9,99€/month (10,29€ IGIC/12,09€ IVA) + 15€ Admin Fee.
I want to keep my current number (portability) - for 15€ ADMIN FEE (16,05€ IGIC/18,15€ IVA) specify current number in "additional information" below.
I wish to activate Caller ID service (for virtual line) for 1,65€/month (IGIC €1,70 / IVA €1,99€)
I wish to be able to access dT Media TV Live channels for FREE from my devices (Buy the DuneHD to enjoy on TV)
I wish to contract the dT Media MORE service for 14 day Catchup TV €9,99/month (IGIC €10,30 / IVA €12,10)
Get a Dune HD Set Top Box - dT Sky Wire PROMOTION
Until further notice, we shall be offering the NEW Dune HD Solo Lite (new version) Set Top Box (to enjoy dT Media TV) for a special reduced price of 149,99€ instead of 199,99€ to dT Sky Wire customers. This will only be processed if your application for dT Sky Wire is confirmed as a suitable location.
I wish to purchase a Dune HD Box for 149,99€ (160,49€ IGIC/ 181,49€ IVA) instead of 199,99 (213,99€ IGIC/241,99€ IVA)
Disclaimer - TV Services + Speed
I hereby understand and accept that SkyWire will offer me an Internet Connection with a capacity which is influenced by the distance of my property to the nearest Base Station and I must either accept or reject the conditions the day the installation is performed. Furthermore, I understand that Direct Telecom cannot be held responsible if certain IPTV services from 3rd party providers do not perform well. I understand that SkyWire is predominantly designed to provide Internet Connectivity and it is impossible to support or guarantee that all IPTV services will work.
I understand and accept
One time Setup & Installation Fee
Charge me 99€ (105.93€ IGIC/119,80€ IVA) Setup & Installation on confirmation of coverage & acceptance using my credit card details below.
This process has a one time non-refundable setup fee of 99€ (105.93€ IGIC/ 119,80€ IVA) to process the application. We shall contact you to arrange for the payment once we have confirmed your location qualifies for dT SkyWire. Should the Installation Technician consider that there is no way to sucessfully install dT SkyWire at your location, you will be refunded the Setup & Installation Fee in full.
Credit Card details
Used to pay for the €99.00 (105.93€ with IGIC) One time Setup & Installation fee (which will only be charged once it has been confirmed with you that your location qualifies for dT Sky Wire)
Card Owner Name
Bank Account Nº for Monthly Payments (Direct Debit)
Please provide your Bank Account number in the IBAN format. For a Spanish Bank Account this usually starts with ESXXXXXXXXXXXXXXXXXXXXXX (24 characters in total)
Please confirm - (required for application)
In order to achieve a successful dT SkyWire installation, please confirm the following.
I have access & permission to access the roof of the property/community.
I will have keys to access the roof on the day of installation if required.
Please agree to the following Installation conditions - (required for application)
* Engineers will usually install the equipment on an existing mast in your property. If this is absent, unsuitable or requires a special metallic bracket to guarantee a successful installation then this will be charged at 20€ + tax. * Up to 15 meters of cabling is included in the installation fee. If additional cable is required, this will be charged at 20€ + tax for every additional block of up to 10 meters. * Engineers are allocated up to 2.5 hours per installation which is usually more than enough. If additional time is required due to complexities caused by circumstances of the property etc, this will be charged at a rate of 35€/hour + tax. * If you request special/additional technical assistance to perform additional technical tasks (must be confirmed with engineer) or jobs that are not related to the provisioning of the Internet service (such as configuring other devices, configuring telephone sockets, extending cables internally etc), then this will be charged at 55€ + tax.
I understand and agree with these conditions.
Preferred Installation Day - Monday to Friday.
We will try our best to try and fit in the installation on days that are most suitable for you. Please note that the the installation can be performed no sooner than a minimum of 48 hours after submitting this service application form and payment has been taken. We will therefore try to make the appointment for the soonest working day. Applications & Installations are only processed during working week days.
Any - I am flexible
Preferred Installation Time Monday to Friday.
Please specify what time of the day would be most suitable for you in order to perform the Installation. We will try our best to make sure the installation takes place within your chosen timeframe if we can. This will be confirmed with you over the phone and via SMS. Please remember that once the appointment has been confirmed and accepted you must notify us if you feel you will not be able to attend the agreed installation timeframe within 24hours so that it can be rescheduled. Failure to do so will incur a "missed appointment fee" of 50€ and the appointment would have to be rescheduled for another day.
Mornings - 09:00 to 13:00
Afternoons - 13:00 to 17:00
Additional Information/Observations or Comments
Please feel free to provide us with more information about your setup or if there are any observations you wish to make us aware of related to your application. Feel free to also ask any questions you may have.
I have read, understood and agree to the terms & conditions outlined below.
Signature (Please use your mouse to sign)
Direct Telecom is the leading alternative telecommunications provider in Spain offering Low Cost Internet Broadband solutions including Fibre Optics Broadband.
Dial Direct Telecom S.L.
C/ La Borda Nº1 Local - Adeje - 38670 - Tenerife
Spain: 900 347 328 (From UK: 08445987111)
+34 922 782 862
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