dT SkyWire Form

Please select how you prefer to send us the official address of your property. You can either Type it out or simply upload a PDF or a clear image of a document there your address can clearly be read.

Your address is crucial information that will allow us to determine if your location is suitable for dT SkyWire.

Please provide a good quality Image or Document where your full Address can be clearly seen.

Please confirm which dT Sky Wire package you wish to contract. You can also tick the boxes of additional options if you are interested. Please remember that the obtainable speed depends on the distance from your property to the nearest tower. NOTE: Hibernation Facility can be enabled/disabled for full months from the 1st of the month to the end of the selected month. This service can be used after the first 2 full months of billing and not sooner. In order to enable Hibernation, this must be requested in writing at least 2 weeks before the end of the month. Hibernation is NOT yet available in Balearic Islands. If you choose to have the Virtual Phone Line + Calls, we shall include a brand new local telephone number for you so that you can make and receive calls. If you wish to keep your current number, please also select "I want to keep my number".

I hereby understand and accept that SkyWire will offer me an Internet Connection with a capacity which is influenced by the distance of my property to the nearest Base Station and I must either accept or reject the conditions the day the installation is performed. Furthermore, I understand that Direct Telecom cannot be held responsible if certain IPTV services from 3rd party providers do not perform well. I understand that SkyWire is predominantly designed to provide Internet Connectivity and it is impossible to support or guarantee that all IPTV services will work.

In order to achieve a successful dT SkyWire installation, please confirm the following.

* Engineers will usually install the equipment on an existing mast in your property. If this is absent, unsuitable or requires a special metallic bracket to guarantee a successful installation then this will be charged at 20€ + tax. * Up to 15 meters of cabling is included in the installation fee. If additional cable is required, this will be charged at 20€ + tax for every additional block of up to 10 meters. * Engineers are allocated up to 2.5 hours per installation which is usually more than enough. If additional time is required due to complexities caused by circumstances of the property etc, this will be charged at a rate of 35€/hour + tax. * If you request special/additional technical assistance to perform additional technical tasks (must be confirmed with engineer) or jobs that are not related to the provisioning of the Internet service (such as configuring other devices, configuring telephone sockets, extending cables internally etc), then this will be charged at 55€ + tax.

Please specify what time of the day would be most suitable for you in order to perform the Installation. We will try our best to make sure the installation takes place within your chosen timeframe if we can. This will be confirmed with you over the phone and via SMS. Please remember that once the appointment has been confirmed and accepted you must notify us if you feel you will not be able to attend the agreed installation timeframe within 24hours so that it can be rescheduled. Failure to do so will incur a "missed appointment fee" of 50€ and the appointment would have to be rescheduled for another day.