Service Cancellation Request Form

Do you need to cancel part or all of your services with Direct Telecom?

Decided to sell the house and the new owners want to keep things rolling? Maybe you’re just scouting for a better deal or you no longer require some of the services. Either way, we’re here to make transitions as smooth as silk. Use the form below to either pass the torch or tweak your services. Who knows? A little chat with us might just lead to a happier, lighter wallet. We’re all ears if you think there’s a way we can keep you in the fold.

Upon submission of this form, you will also receive a copy in the email address provided.

Service Cancellation Form

In order to help you in the most efficient way possible, please complete all the requested information.

Please provide your name*
First Last
Client Reference Nº:*
If possible, please provide your client reference number to help us identify you in our system
Phone*
Please provide a telephone number we can reach you on.
Your email address*
Please provide your email address so we can reply to you 😉
What is it you wish to cancel?*
Which best describes the motive of your decision?*
If you have sold the property, did you know we can simply put the service in the name of the new owner for their convenience?*
- Yes, this is a good idea & I will provide contact details of the new owners in the comments field or via email.
- No thank you, the new owners already have their own plans
In some areas, once a service is canceled it can sometimes be hard to obtain a new connection (especially Fibre) because there are limited access ports and can quickly be occupied. If you wish, we can communicate with the new owners of the property and arrange for the service to be maintained and switched into their name?
Would you like us to "transfer" your services to the new address / or cancel current services to contract another package at new address?*
We can either transfer your services to the new location or if you prefer, we can cancel the services at your current address so that a new package can be installed at your new address.
- Yes. That sounds like an ideal solution please contact me to arrange this
- No thank you, we will not require any of Direct Telecom's services at the new address.
Please could you kindly elaborate?*
Please kindly let us know briefly elaborate so we can better understand the reasons, also hoping we can learn 😉
Would you like us to work out a better deal for you?*
Keep in mind that we work with all carriers and providers in the country, so before you go, we would love to be given the opportunity to see if we can find a tailor made package that suits your current needs.
- Yes! Please contact me to work out a more suitable deal for my needs
- No thank you, I have already found another solution for my needs
Additional comments or observations
Please feel free to add any additional comments or observations you feel will be useful for us to help you. Thanks
CAPTCHA
Signature*
I understand that this form serves as an official request to cancel, modify my packages or to be contacted to work out a better deal. I understand that I am still bound to the contract obligations related to the services I signed for and in the event of processing the cancellation within the permanency timeframe, I will still need to honour the cancellation fee if applicable.
Email
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Service Cancellation Request Form

Service Cancellation Form

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