Raymond Clarke
Raymond Clarke
12 September 2023
Excellent service from start to finish - very good and clear communication. Engineer turned up on time and did the installation with minimum of fuss. Very easy and efficient.
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Jan Bourgeois
Jan Bourgeois
9 September 2023
Many thanks for the excellent service, very customer centric team! Already was very satisfied with the service and speed for getting a wifi connection. This time, when contracting a mobile connection, we got the best price and a super service even after office hours ( the manager brought us a new sim card at home when the sim card we got in the shop seemed to fail). Top ūüĎćūüŹĽ
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Christine Stainsby
Christine Stainsby
6 September 2023
The support from DT is outstanding and this is super important. Ability to speak in English is a massive bonus for ex pats also. Helpful team and Recommend highly.
 
Jane Williams
Jane Williams
4 September 2023
I have been with Direct Telecom for many years, yes there has been hiccups but there is always some one at the end of the phone. I have sometimes been frustrated but the response from this team has been FANTASTIC!! Thank you for always being there for me. You have always offered solutions not obstacles.!!
In these uncertain times. The response of the team are not only professional but caring. They certainly tick every box.
Thank you .
We have just renewed our contract....... we looked at the rest but went with SIMPLY THE BEST.
Again we received fantastic and rapid response. Their patience is wonderful, no hard sell, options are offered and I change from one option to another so many times I am surprised they had any hair left!!
Called in Tuesday and was watching tv and had internet in 2 hours!!
THANK YOU ONCE AGAIN
Had a hiccup with catchup. One phone call Friday,NO problems over the weekend!!
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stephen davies
stephen davies
14 July 2023
Good afternoon Kirsty I would just like to say thank you for the first class service I have received from you, D T telecom and the engineer that installed the fibre broadband .
thank you
Stephen
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Kevin Greiner
Kevin Greiner
1 July 2023
Lange nicht einen so guten , hilfsbereiten und unkomplizierten Service erhalten. Man f√ľhlt sich rund um aufgehoben. Riesen Vorteil nat√ľrlich auch, man spricht Deutsch.
Vom Service in der Filiale, √ľber den Techniker bis zur Betreuung danach hervorragend. Mein besonderer Dank gilt Isabelle f√ľr die nette Betreuung .

einzige kleine Manko ist die Parkplatz Situation vorm Geschäft. Aber 100% Empfehlung
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Carolyn Ashford
Carolyn Ashford
22 June 2023
A fabulous company to deal with from start of finish.
Great customer service, very friendly and helpful through all departments. Communication skills fabulous too. I do not hesitate to recommend this company at all.
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Karen MS
Karen MS
11 May 2023
I’ve been using Direct Telecom for the past few years, and it’s about time to leave a review. Excellent customer service, Isobel is amazing, answers and always responds so quickly. Great service - thank you
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philip mcaleer
philip mcaleer
21 March 2023
Excellent service with super friendly and patient staff. I just renewed my contract after moving house having been with DT for many years.
 
Renata Haare
Renata Haare
27 February 2023
Ein wirklich gro√ües Lob f√ľr Isabell und Jutta!!!!
Superfreundlich,superschnell
Einfach empfehlenswert
Dankeschön
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Michael Heavey
Michael Heavey
25 December 2022
Very customer focussed. Everything was so easy and well explained to us.
 
Stevie Scuba
Stevie Scuba
22 December 2022
Fantastic service, very quick installation, was expecting installation in 1-2 weeks but within 3 days it was done! Highly recommend Direct Telecom for your Fibre/Television/Mobile needs. The engineer was friendly and informative. Thank you
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Yvonne Taylor
Yvonne Taylor
15 December 2022
Moved from Movistar to Direct Telecom for my fibre connection and mobile very happy with the service.
 
Robin Tenerife
Robin Tenerife
23 November 2022
Heel erg bedankt voor de fantastische service. Het is zo'n opluchting om te weten dat er nog steeds bedrijven zoals direkt telecom zijn die een team van uiterst behulpzame mensen hebben. Het proces was heel gemakkelijk en plezierig voor mij en ik heb het gevoel dat je er altijd bent om me te helpen met alles wat ik nodig heb. sterk aanbevolen!
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Beverley Selby
Beverley Selby
7 November 2022
I have just re-signed with Direct Telecom and what a fantastic and caring service I have received during the transition. Regular contact and updating from the whole staff. Well done all of you!
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Niall H-Stephens
Niall H-Stephens
25 October 2022
I never expected to get great customer service from a telecoms company, but Mariano who speaks perfect English in their customer services has been brilliant. I can't believe the service has been so personal from such a big company. He kept in touch all the way through a change from a 4G router to fibre, with a tricky install and could not have been more pro-active and helpful. Really amazing service and if you are English speaking and need this service in Spain, I'd look no further.
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Glen James
Glen James
8 August 2022
Excellent
 
Bernd Weisser
Bernd Weisser
14 June 2022
Wir möchten mal danke sagen an das tolle Team von Direct Telecom, so ein guten Service und Freundlichkeit findet man heut zu Tage nur noch sehr selten.
Immer toll beraten und wenn es mal Probleme gab wurden die schnell behoben.
Also wir können Direct Telecom in Adeje nur weiter empfehlen.
Weiter so!!!!!!!

Bernd und Nicole
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Dirk Van walleghem
Dirk Van walleghem
11 March 2022
Fantastische service. Houden zich aan hun woord. Makkelijk te contacteren, super service. Topklasse. Bedankt voor de geweldige opportuniteit. En speciale dank aan Isabelle..
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Mike Price
Mike Price
15 February 2022
I would just like to say that we have got many accounts with Direct Telecom. We have internet on ADSL, Fiber and Sky Wire when cable is not possible. All of our properties have the Dune Box tv package which is very good too. Over the years we have had issues but not many to speak of when you consider how many systems we have installed. When ever I have been in touch with the office they have always been very polite and helpful to resolve any problems that we may have. I have even chatted with staff on the weekends, when the office is closed, via Facebook messenger and again very helpful. I always recommend to people and they are all very happy with Direct Telecoms Service. Keep up the Great work.
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Edwin Faulkner
Edwin Faulkner
24 December 2021
I have been dealing with Direct Telecom in Adeje for many years and the service they provide is second to none, The whole team of employees are always kind and friendly whether it is visiting the office or over the telephone. The very few times I have require help they have tried their best to resolve in good quick time. An excellent company to deal with. Thank you.
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Graham Dean
Graham Dean
18 November 2021
Good service, and very friendly and extremely helpful staff.
 
Jane Williams
Jane Williams
4 October 2021
I have been with Direct Telecom for many years, yes there has been hiccups but there is always some one at the end of the phone. I have sometimes been frustrated but the response from this team has been FANTASTIC!! Thank you for always being there for me. You have always offered solutions not obstacles.!!
In these uncertain times. The response of the team are not only professional but caring. They certainly tick every box.
Thank you .
We have just renewed our contract....... we looked at the rest but went with SIMPLY THE BEST.
Again we received fantastic and rapid response. Their patience is wonderful, no hard sell, options are offered and I change from one option to another so many times I am surprised they had any hair left!!
Called in Tuesday and was watching tv and had internet in 2 hours!!
THANK YOU ONCE AGAIN
Had a hiccup with catchup. One phone call Friday,NO problems over the weekend!!
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Henry Caswell
Henry Caswell
29 September 2021
First class service..
 
Paul Boyson
Paul Boyson
10 September 2021
I have been with direct Telecom for five years and in that time they have provided a great service with faultless and friendly customer service. I would highly recommend them.
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Jenny Puffett
Jenny Puffett
6 September 2021
Great customer service nothing too much trouble
 
Philippe Doucet
Philippe Doucet
1 September 2021
Personnel courtois, parle plusieurs langues, contact facile, résolution des petits problèmes rapides, prix moyen, attention toutefois à la rupture de contrat.

Courteous staff, speaks several languages, easy contact, resolution of small problems quickly, average price, but beware of breach of contract.

Personal cort√©s, habla varios idiomas, f√°cil contacto, resoluci√≥n de peque√Īos problemas r√°pidamente, precio medio, pero cuidado con el incumplimiento de contrato.
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Oscar Sallmann
Oscar Sallmann
27 August 2021
Das Wechseln zu Direct Telecom hat sich als richtig erwiesen. Schnelle, unkomplizierte Abwicklung. Freundliche und kompetente Beratung und technisch auf Draht - so, wie ich es erwartet habe. Ich gehe davon aus, dass auch im Betrieb der gleich hohe Standard beibehalten werden wird.
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Simon Porter
Simon Porter
20 August 2021
We decided to upgrade to high speed internet and Carol Hawes at Direct Telecom has been fantastic throughout. She has very promptly addressed all matters and we are now booked in to have the cabling, etc upgraded.
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Francisco J. S√°nchez Rivero
Francisco J. S√°nchez Rivero
12 August 2021
Una empresa de telecomunicaciones eficaz en los servicios y gestiones, con un personal amable, que cuida el detalle y el trato, de forma personalizada. Hay preocupación por la satisfacción del cliente, y eso se nota al realizar trámites, gracias a la profesionalidad de gente de su equipo como, por ejemplo, Isabelle. Escuché de ellos por 1a vez gracias a una emisora de radio del sur de Gran Canaria (Coast FM 102.6), y todo han sido facilidades desde el primer contacto. ¡Gracias y adelante!
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neil taylor
neil taylor
14 July 2021
Excellent service and very friendly, helpful staff, a top company to deal with, would recommend them , without hesitation . Good luck for the future.
 
Mike Bence
Mike Bence
11 June 2021
The sales lady who handled our enquiry, order and aftersales was an absolute credit to Direct Telecom. The package provides a serious reduction in cost for more facilities than experienced with Movistar. All in all, it has to be a "no brainer" Well done Direct Telecom.
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Olivier van der Straten Ponthoz
Olivier van der Straten Ponthoz
25 May 2021
I highly recommend this internet provider : Direct Telecom. The sales department is top quality, regular follow-up and very professional for the installation of the equipment. Satisfaction guaranteed.
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Holger Grau
Holger Grau
1 April 2021
Best telecomunication company in tenerife. Good offers and brilliant staff
 
Fernando Gorrin
Fernando Gorrin
1 April 2021
Un servicio muy profesional que ya en dia es muy complicado de encontrar. Ten√≠a mucha paciencia conmigo y encima me ayude bastante en configuar mi terminal que no esperaba.Ahora estoy pagando menos que la mitad de antes con mi antiguo operador en mi servicio m√≥vil. 100% Recomendar a esta empresa si quiere ahorrar y tener un servicio completo. Valoraci√≥n 10/10.
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Alex McKenna
Alex McKenna
21 March 2021
During the 9 years that I have been with DT the staff have provided a 5 star service .They are knowledgeable,at all times courteous and pride themselves on providing solutions that are in the best interest of the client.With DT you know you are not just a name on a file but a person, a customer and are treated as such.
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Sarah Elizabeth Cook
Sarah Elizabeth Cook
4 March 2021
Superb service always, such friendly helpful staff, would definitely recommend
 
Steve White
Steve White
3 March 2021
Been with them for years great product and service!
 
Tenerife Trike SL Dirk Adler
Tenerife Trike SL Dirk Adler
24 November 2020
Prima Service rund ums Internet und Telefon
 
Tom Leport
Tom Leport
31 August 2020
If there is a rare problem, technical or administrative, then there is always assistance to deal with the issue. If you want ease of mind and no problems then would recommend.
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Marguerite Barwick
Marguerite Barwick
29 July 2020
I'm elderly and not at all up to speed with internet technology. But I've now had fibre optics internet installed - and this is what I've just written to the customer services of Direct Telecom:
"Dear Isabelle

Many thanks for all your help - you and Carol have made it a painless process. I was dreading having to change over as I thought I'd never get my head around what was involved.

Hugs (socially distanced of course ūüėĄūüėč)
Marguerite "
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Barbara Ann
Barbara Ann
3 July 2020
Up to the present time I have had good service, friendly and attentive.
 
Phil Bailey
Phil Bailey
15 June 2020
The staff are always friendly and helpful
 
juergen s
juergen s
26 May 2020
Wurde sehr nett und freundlich bedient leider ist zurzeit das Gesch√§ft geschlossen... inzwischen ist das Gesch√§ft wieder ge√∂ffnet. Ich hatte angerufen wie das Gesch√§ft geschlossen war und mir wurde angeboten einen R√ľckruf, wenn das Gesch√§ft wieder ge√∂ffnet sein wird und man hat mich sofort telefonisch informiert als das Gesch√§ft wieder ge√∂ffnet war. Toller Service.
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chrissie swift
chrissie swift
21 April 2020
Always been a very reliable service to me over many years. Very helpful staff who have gone over and above when things not quite right. I am enormously grateful that they are still working in these very difficult times to ensure we still have this Tv service. For me at 76 years of age and living alone it is invaluable. Stay safe DD staff and thank you.
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Peter Rowe
Peter Rowe
24 July 2019
I have been with this company for 14 years and thought the service could not get better. I was wrong!! I just signed up for their 300/300 fibre package. the fibre was installed within two days and the next day the engineer completed the internal installation and we were "On Air" immediately!

During this whole process Direct Telecom were in constant contact with both engineers and phoning us with progress.

You just cannot get better than that
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Barbara Whitehurst
Barbara Whitehurst
24 June 2019
Good service on Saturday night. Thanks a million.
 
Alberto Woodard
Alberto Woodard
10 June 2019
Been a dt customer for over 10 years and could not be happier. thanks for a great service
 
Cristian Macía
Cristian Macía
7 June 2019
Great service and people working there! 100% recommended
 
nayra rojas
nayra rojas
7 June 2019
We have been using their TV system in our holiday rental properties for years. After trying various systems, their system has been superior for stability and reliability! would certainly recommend.
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