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support@direct-telecom.es
+34 922 711 003
Our team is available to assist you during the following times:
Monday – Friday from 09:00 to 17:00
Outside of office hours, our knowledgeable AI Assistant “KAI,” developed by Direct Telecom and available 24/7, can help you troubleshoot basic technical issues. Additionally, KAI will report the issues you describe to our support team by sending the transcript of the conversation as well as the audio recording. KAI is constantly being trained to identify and hopefully solve the most common issues.
Making sure that the services you have contracted with us are operational, is a top priority for us at Direct Telecom. On this page, we will aim not only to provide resources that can assist you, but also provide forms that will allow you to submit a report describing the issue you are having. This way you can provide us with all of the necessary information to allow us to solve your issue in the most efficient way!
Stay informed about any known issues as well as the current status of services ranging from dT Media TV to Fibre Optics Internet.
Who and How is your Fibre Optics Internet connection installed? What kind of speed can you expect, what can you expect from the WIFI and much more.
If you still have a Fritz!Box which you used when you had ADSL and you wish to use the “stronger WIFI signal” of the Fritz!Box instead of the WIFI of your Fibre Optics Router, then this VIDEO will show you how to do it.
This video will show you how you can use a Fibre extension cable that will allow you to position your Fibre Optics Router in another location in your property.
This video will give you an idea about how the DynamicTV feature works and what it has to offer.
Have you accidentally reset the Dune HD and lost the App? Maybe accidentally deleted the dT Media TV App? This guide will offer you 2 options to get it installed again!
This video shows you how you can connect your Dune HD to your Internet Router over WIFI (although we always recommend a direct connection using a network LAN cable). This video walks you through all the steps that should take no longer than a few minutes.
Report issue with Fibre Optics Internet
This form will allow you to describe the issue you are experiencing, take & upload photos as well as other files to help us identify the issue & solve your incidence.
Scan QR code from your SmartPhone if you prefer to access form & upload photos etc.
Report issue with your 4G Home Broadband Internet
This form will allow you to describe the issue you are experiencing, take & upload photos as well as other files to help us identify the issue & solve your incidence.
Scan QR code from your SmartPhone if you prefer to access form & upload photos etc.
If you need our help to contact your previous provider/supplier on your behalf to assist with cancellation of services, we require your signed authorisation. We will help if we can but this is not an obligation of Direct Telecom.
info@direct-telecom.es
922 711 003
support@direct-telecom.es
922 711 003
info@direct-telecom.es
922 711 003
The team at Direct Telecom is comprised of educated, multilingual, and multinational professionals who are experienced in the areas in which they operate. Every team member at dT brings years of experience to the role that they play to guarantee the level of service and support that exceeds expectations.
Our Customer Service team will look after the complete registration process from start to finish and keep you apprised of the progress. We want you to have no doubts that contracting our services was the smarted choice you made.
Our highly skilled support team will by by your side every step of the way, providing guidance for the setup and of course fast response to any kind of incidences that may occur.
Only our customers can tell us what we can do to offer a better service. The feedback we receive from our customers has become the single most important resource so that the ideas and suggestions become projects and eventually a reality that will benefit our customers.