CMT investigates Movistar for “stealing” customers from alternative operators such as Direct Telecom

The CMT are contacting almost 300 customers to discover if Telefónica have been stealing customers from alternative operators such as Direct Telecom by using methods that are not regulated. The 5th of April 2011, the CMT (Spain’s OFCOM) published a resolution in which it has been decided to open a sanctioning file against Telefónica for the use of serious dubious customer recovery mechanisms.  The company could be looking at a multi million Euro fine that

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Direct Telecom drops rates by 25,6% which makes Movistar almost 150% more expensive!

As from May 1st 2011, Direct Telecom confirms to reduce the National landline rate by 25.6% which will result in Movistar’s rates being almost 150% more expensive after their announced increase in June 2011. Recently, Movistar confirmed not only the 50% increase for the call connection fee (currently 10cts, will be 15cts), but also announced the rate increase for the Inter-provincial calls by 71% (currently 4.2cts, will be 7.2cts). The news announced by Movistar happens

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The Direct Telecom Online Shop is now LIVE!

Direct Telecom finally launches the Online Shop full of award winning Home & Office ADSL products & accessories. It is no secret that the AVM equipment included with Direct Telecom’s ADSL packages beat the competition hands down for the quality, innovation and functionality that is consistently delivered.  For the past years, Direct Telecom has played a key role with the continuous R&D that has contributed to AVM’s ability to perfect the device performance in Spain. 

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1 in every 3 complaints from consumers are related to the Telco industry in Spain

The Spanish Telecommunications industry is responsible for about 1/3rd of the official complaints made by the consumers. March the 15th, Movistar was the award winner for the “worst company of the year” by the consumers. In 2010, the Telco industry reached a historic record by obtaining 32% of the complaints generated by the consumers.  The companies leading the scoreboard are Movistar followed by Vodafone. Direct Telecom investigates what is upsetting consumers in order to never

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Movistar to increase rates by 150% as from June the 1st

FACUA (Network of Consumers in Action) have alerted that Movistar are going to make a brutal tariff increase as from June the 1st. The national land line calls will increase up to 150% in its price/min, and the call establishment fee will increase by 50%. FACUA have criticised Movistar arguing that this is the consequence of using freedom of market model that is in conflict with the interests of the consumers, to which the government

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Analysis of Irish Broadband

The spanish broadband is one of the slowest and most expensive in whole Europe, but there are countries with the same or even worse quality. One of them is Irland – ADSL is very slow and even has a limit on traffic.  Some available connections throughout Europe: United Kingdom – Provider: Virgin media Internet-Flat with up to 50 Mbit Unlimited weekend calls to UK landlines Pounds 28/month Germany – Provider: 1&1 Internet-Flat with up to 50 Mbit

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Telefonica only achieves 30% of all new ADSL applications

The last few months have taken Telefonica down a peg or two. This march Telefonica could only achieve 32% of new ADSL applications, far away from the 70 % they achieved the last year. On their part, the alternative providers – such as Direct Telecom – achieved 57.3% of the new applications, whereas 10.47 % are done with cable providers. The results of the month march are slightly better for the ex monopolist, in january

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New Trojan horse – Dangerous spy

Trojan horse camouflaged as antivirus program. Security experts are warning against a new dangerous Trojan Horse camouflaged as a antivirus program. “Fakealert” is waiting on primed websites and gets access to the computer using “Drive-by Download”. The user will get a message that the “Security Tool” was installed succesfully. In addition the Trojan Horse creates Icons on the desktop, the start menu und the start panel. Following Fakealert “warns” the user that the computer is

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Facebook takes over the web

April 21st 2010, Facebook took over the Internet and most of us did not even notice.   During the F8 developer conference, Facebook announced its Open Graph API and more new developments, if you are interested you can  watch the presentation; it will give you an idea on how profound those changes are. So how will the Internet “powered” by Facebook work? Here is an example, I am a registered Facebook user I go to the

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Half of the users in the UK would pay extra for a ultrafast Internet connection

Around half of the current ADSL users in the UK are willing to pay more in order to get a ultrafast Internet connection of 100 Mbit/s. This is the result of a survey carried out by ISPreview all together 601 Internet users have been interviewed. This shows the interest in a fast Internet connection is very high. However, there are not many applications (IPTV etc.) making use of this fast connection. Nevertheless it indicates that in

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I.G.I.C will be 7% as from 1st of July, even for Telecommunications

As from the 1st of July 2012, the tax conditions in the Canaries will change and this time telecommunications services are also affected. We would like to encourage our customers in the Canaries to read the following article written by the Canarian Weekly which outlines the changes that will take place. If you have any questions or doubts, please do not hesitate to contact us.

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Direct Telecom – “Clearly the best selling service at the Over 50’s Show”

Left: Mariano Cavero (Direct Telecom) – Right: Mr Hinchliff As admitted by the event organisers themselves, the Direct Telecom stand was so busy both days that there were people literally queuing up to get their DT Total deal. “We were amazed to see that many of the visitors that are already customers of ours simply came by to tell us how happy they were with our service!  There is nothing more pleasing than hearing it

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