CMT investigates Movistar for “stealing” customers from alternative operators such as Direct Telecom
The CMT are contacting almost 300 customers to discover if Telefónica have been stealing customers from alternative operators such as Direct Telecom by using methods that are not regulated. The 5th of April 2011, the CMT (Spain’s OFCOM) published a resolution in which it has been decided to open a sanctioning file against Telefónica for the use of serious dubious customer recovery mechanisms. The company could be looking at a multi million Euro fine that